EativeReviews of eative.com

Response from EativeMar 23, 2022

Hi Nancy, Thank you for sharing your feedback. We are sorry to see that you are not enjoying your meal plan; if you need any assistance or you want anything changed, you can always contact us through chat or email at info @ eative . com and we will help you with any doubts or queries you may have. Our nutritionists are also available for 1-1 consultations if required! All the best! The Eative Customer Support Team

Response from EativeMar 23, 2022

Thank you so much for your lovely feedback! We are really happy to see that you were able to achieve your goals and specially that you enjoyed your personalised plan. Our aim is to make our customers happy and help them achieve their goals :) If we can help you with anything at all, you can always contact us through our chat or via email. All the best! The Eative Customer Support Team

Response from EativeFeb 15, 2022

Hello Kat! Thank you so much for your lovely feedback. We are really happy to see that you are enjoying our product and that you are making the most of it! We are here to help so please, do not hesitate to contact us at [email protected] or through the chat whenever you have any questions or doubts. Wishing you all the success with your Keto journey ! Eative Customer Success Team

Response from EativeFeb 15, 2022

Hello there, Thank you for taking the time in sharing your feedback. We are sorry to see that you are unhappy with your experience with Eative. Transparency is key for us and we would like to understand further the reason of such review, could you please email us at [email protected] so we can investigate further? Thank you! Eative Customer Support Team

Response from EativeFeb 15, 2022

Hi Ian, Thank you for taking the time in sharing your feedback. All our subscriptions are set to be automatically renewed as stated in our terms and conditions when you first join. We are sorry for any misunderstanding caused or if this was not clear when you joined. I can confirm that your account is cancelled and that the refund has been issued as confirmed via chat. You should see the funds back in your account in 5-15 working days. Thank you for your comments and feedback, it really helps us to improve our products. Do not hesitate to contact us if you have any other questions. Best wishes, Eative Customer Service Team

Response from EativeFeb 15, 2022

Hello Gina! Thank you for taking the time to share your feedback. We are sorry to see that we did not meet your expectations on this occasion, we are constantly reviewing and improving our services and your feedback helps us a lot. In regards to the charge, it is specified on our terms and conditions when you sign up that all subscriptions are set to automatically renew, we also offer 90 days cooling off period when you first join with us where we can issue a refund if you are not happy with the product. Unfortunately after 90 days we are unable to issue a refund. Once again, thank you for your feedback Gina. Eative Customer Service Team

Response from EativeFeb 2, 2022

Hello there, Thank you for taking the time to share your feedback. We are sorry to see that we did not meet your expectations on this occasion, your feedback is really important to us to continue improving our products and we would love to hear from you further, you can email us at [email protected] and we can look into this for you. Thank you! Eative Customer Support Team

Response from EativeFeb 2, 2022

Hello there, Thank you for taking the time to share your feedback. We are sorry to hear that you could not access your plan and that we did not get to resolve your issue on time. I can assure you that we are not scammers, Eative is a healthy lifestyle and eating habits app designed to help you achieve your goals through Keto. Our Team designs a 1, 2, and 3-months personalized keto meal recipe plan to help you achieve your health goals. If you could email us at [email protected] we will be able to look further into this for you. Thank you, Eative Customer Support Team