EativeReviews of eative.com

Response from EativeJul 21, 2022

Hello there, Thank you for sharing your thoughts about your experience with Eative. We are sorry that we were not able to meet your expectations on this occasion. It is specified during purchase and in our terms and conditions that our product is sold on a subscription basis, we are really confident in our product and we offer a 90 day refund policy, where we will issue a full refund of your purchase (excluding upsells) if you are not happy with your plan, unfortunately, purchases over 90 days and renewals are not eligible for a refund. We are sorry that we cannot assist you with a refund on this occasion. Thanks again for sharing your thoughts. The Eative Customer Support team

Response from EativeJun 21, 2022

Hi Pieterke, Thank you for sharing your opinion. We are sorry that we were not able to assist you with a refund on this occasion. As confirmed by email and as per our policy, we are not able to issue a refund for renewals or primary sales older than 90 days. At Eative we believe in our product and for this reason we offer 90 days where you can request a cancellation and a refund if you are not happy with the product. We are a small team and we work really hard to ensure all our members enjoy our products and they achieve their goals, we are sorry that on this occasion we have not meet your expectations. Again, thank you so much for taking your time in sharing your opinion, you can always contact us via email or through our chat. Best wishes, The Eative Customer Support team

Response from EativeMay 10, 2022

Hi Joyce, Feedback like yours helps us to continue working hard to ensure we help you achieve your goals, we are delighted that you are happy so far! Our aim is to help you along the way and to ensure that you are happy with your plan and that is fully personalised based on your needs. We are here to help at any time via email at info @ eative . com or through our chat. Thank you again for sharing your lovely feedback :) The Eative Customer Support Team

Response from EativeMay 10, 2022

Dear Manish, First of all we would like to thank you for taking the time to share your thoughts on TrustPilot. We are sorry that we were not able to help you with your request, unfortunately we do not offer customer support at the moment, however, you can always contact us via email at info @ eative . com. If your request has not been dealt with yet, kindly email us and we will do our best to assist you. Please note that all subscriptions are set to renew and this is specified during initial purchase and also in our terms and conditions. Thank you The Eative Customer Support Team

Response from EativeMay 10, 2022

Hello there, Thank you for your feedback. We are sorry that you are not happy with how our customer service team handled your request. At Eative our main goal is to ensure our customers are happy and engaged with our product, we are sorry that you did not enjoy our products. We apologise that we were not able to assist with a refund on this occasion, as specified during purchase and in our terms and conditions that are accepted when joining, only initial within 90 days are eligible for a refund. Thank you The Eative Customer Support Team