EativeReviews of eative.com

Response from EativeMay 10, 2022

Hello Miki, Thank you for taking the time in sharing your thoughts. We are sorry that you are not happy with our product and with our policy and especially that we were not able to get back to your request on time, we always aim to respond within 24 hours. As specified during purchase and in our terms and conditions that you accept when joining Eative (formerly known as Ketobody) only initial purchases that are less than 90 days are eligible for a refund. Again, thank you for your time and we apologise for any inconvenience. The Eative Customer Support Team

Response from EativeMay 10, 2022

Hi George, Thank you for taking the time in sharing your opinion about Eative. We are sorry that we did not meet your expectations at this time and that you had issues with your subscription. All subscriptions are set to renew automatically as specified during purchase and also in our terms and conditions; to cancel your subscription you simply need to do so through our website or by contacting us via email, chat or voicemail. Thank you The Eative Customer Support Team

Response from EativeApr 4, 2022

Thank you so much for your review, we are delighted to see that you would recommend us :) We are always here to help so do not hesitate to contact us when needed! The Eative Customer Support Team

Response from EativeApr 4, 2022

Hi Autumn, Thank you so much for sharing your feedback. We are glad that we were able to help you with your query, our main goal is to make our customers happy and we are delighted to see that we achieved it :) We are always here to help so do not hesitate to reach out to us again for further assistance! Eative Customer Support Team

Response from EativeMar 23, 2022

Hi John, Thank you so much for sharing your feedback with us. We are glad to see that you are seeing results and getting the most out of the app and recipes, that's our main goal :) We are always here to help, so feel free to contact us anytime you need. The Eative Customer Support Team

Response from EativeMar 23, 2022

Hello! Thank you for taking the time in sharing your feedback. We are very happy to read that you enjoyed the plan, our team works really hard to create easy to follow and tasty recipes, to help our customers achieve their goals. We are always here to help, so do not hesitate to contact us when needed :) The Eative Customer Support Team

Response from EativeMar 23, 2022

Hi Colleen, Thank you for taking the time in sharing your thoughts on here. We specify clearly during purchase and on the terms and conditions that you agree when signing up, that all purchases are set to renew automatically. We offer a cooling off period of 90 days from the initial purchase in case you change your mind or you are not happy with the recipes, unfortunately after that we are not able to issue a refund. You can still make use of your personalised meal plan until it expires and our nutritionists are always on hand to assist to make your plan more enjoyable. We do apologise for any inconveniences caused. The Eative Customer Support Team

Response from EativeMar 23, 2022

Hi Luke, Thank you for taking the time in sharing your feedback, we are sorry that you feel this way, however, we can assure you that we are not a scam. During the first 90 days of your initial purchase, you can cancel your subscription anytime through the website on a desktop or by contacting our customer support team by email or chat. As mentioned during purchase and in our terms and conditions that you accept when joining, it is clearly specified that after 90 days of the initial purchase all sales are final and we are not able to issue a refund. You can still use your meal plan until it expires and we are more than happy to help you with your meal plan to personalise it even more. We are sorry that we cannot help you with your refund. The Eative Customer Support Team