Eat CleanReviews of eatcleantogo.com

I should have read reviews before ordering, but I didn’t. My experience has been frustrating to say the least. I called to ask bout expected delivery because the website does not indicate tracking numbers, or delivery times. After three hangup calls from a number that I did not recognize, I called it back. I had left messages for customer service and then recognized the number as customer service. Why they would hang up and not leave a message, I’m not clear. I finally was able to speak with a young woman who advised me that the meals would be at my home by 8 PM. Then while still on the same call, she said maybe five, maybe four. That should’ve been my second clue. At 3 o’clock I received an email that said that my order had arrived. I checked outside, and there was no order. I viewed the photographs, and they were not my house. So I contacted customer service. The customer service representative, who was the same young woman that I had spoke with earlier, sent me photographs and said this was my address. I do know where I live, and this was not my address. Then she asked me if I, or someone else had put in my address on my account. I explained that on my account the address was correct, and that on their delivery map it showed the correct house. But that wherever the order was delivered, was not the right house. She said she would have someone return my call that day. By 9 PM, I have not heard from anyone. By 8 AM the next day, I still have not heard from anyone I will be pursuing this further suffice it to say, stay away from this company. They obviously do not know what they are doing.

They STEAL your money and then NEVER refund you or answer your calls and emails!!!! They email back saying they will refund you in 10-14 days and then ignore you! I cancelled my subscription in Feb 2025…still no refund and it is almost June!

I had a terrible experience with Eat Clean Meal Delivery. One order arrived damaged and inedible, and another was charged to my account before the deadline even though I canceled it on time. I was promised a refund multiple times but never received it—it's been months. I called several times, but no one answered, and my support ticket was closed without resolution. Very disappointing service. I do not recommend this company.

This is not the first company I have used for meal delivery, but I can say by far that it is the worst. They have no tracking system to show you when your food is going to be delivered. According to my account, my food was scheduled to be delivered on Monday, May 26th. It never showed up. As of Tuesday night at 8:30 the food was still not delivered and I had no way to know where the food was, yet they had collected my money. When I woke up Wednesday morning to go to work, the box of food was outside my garage. I have NO IDEA when the food was delivered, or if it sat out all night. I unpacked it and the ice was warm, so all of the meals had to be thrown away. Additionally, when I looked at what they'd sent me, none of it was what I actually ordered! Cancelled my subscription IMMEDIATELY. I left a voicemail to complain to try to get my money back and no one has called me back.

I skipped my order because I was going to be out of town. I even had email confirmation it was canceled. I then got billed and saw a shipment was coming. When I called they said I had replaced my order, canceled and replaced again. I didn’t get any emails that I replaced the order. Apparently logging in automatically reorders your shipment for the week. I was logging in to choose meals for the following week under the assumption it was still canceled for week. The company refused to refund me. I like the food and health benefits but their website and customer service gets 0 stars.

This is the fifth meal plan I've tried. I'd say the meals are overall pretty decent - especially considering that I only chose meals with very little sodium. BUT, I don't believe the meals are nearly as low sodium as the labels indicate. Some of the meals tasted overly salted in fact. Some of the meals indicated lower sodium than would be possible based on the ingredients listed on the label. I contacted Eat Clean, and although they did respond eventually, they could not provide any assurance that the nutrition labels were accurate.

Stole my money and has refused to give it back. There is one person that works in customer service and she refuses to answer the phone. Scam

Like other reviews, the company charges you BEFORE you can see the menu. Once I reviewed what they offered, I realized I could not eat the food, so I canceled the account. However, they still charged my card and sent me a delivery. Why? Well, when I called the number, the "customer service" said I canceled the account but not the delivery/order. And she could not provide me with any refund since she just "follows orders." She said she would have a manager call me but of course that never happened. Being charged before you can even see the menu - seriously?