Eat CleanReviews of eatcleantogo.com

For the most part, the meals look and taste good. However, I have serious concerns about the accuracy of the nutritional information—particularly the sodium content. There is no way some of these meals contain as little sodium as listed. The food is noticeably salty, and I suspect the actual sodium content is much higher than reported. This not only raises health concerns, but it also makes me question the accuracy of the rest of the nutritional facts. For that reason alone, I will be canceling my subscription.

Wow! This company’s the worst. If I could give zero stars I would. I got a meal kit from them for one week and put the next couple of weeks on hold so I could try the meals before I decided if they were good or not. In the meantime I received a charge for $125 and never received another round of meals. I did have my other meals scheduled to process which arrived and there was a rubber band in my food. I reached out to the company about the charge and the rubber band. I got an immediate reply asking for a picture and apologizing for the rubber band. The company said they would refund me for the order with the rubber band food because I refused to eat anything else from that shipment and the additional $125 charge. They also said they would cancel my account per my request. I waited and checked my credit card bill a month later and there were no refunds. No one replied to my follow up emails. I opened new tickets only to find them closed within seconds. Finally someone responded and said they would refund me $10. Are you kidding?! I asked for them to be responsible and do what they said they would originally and also cancel my account per I refuse to cancel because I’m still waiting for my refund. In the meantime I just got charged again for $97. No one at this company is following through. I’m documenting everything in writing so I can build a case against them and take them to small claims court if I have to. But I would settle for my $321 back ASAP. Whatever you do, do NOT order from this company.

The food tastes great but the nutrition information is not correct!!! I can tast ingredients that are not listed and the nutrition values are not correct at all. If that wasn't bad enough, they charged me twice for things I never ordered or recieved! For a week they keep saying that they are looking into it. I finally had to file a dispute with my credit card. Horrible customer service and incorrect nutrition information is a huge NO for me!

Terrible, poor, uncompliant with FDA nutrition facts and incorrect labeling. I tried them one and I am a strict vegan and they had sent non-vegan meals and had incorrect lebels on them. I also many times asked for the correct nutrition facts with added sugar and they couldn't provide it. What the heck? They dont know what they are putting in their own food? Then, they finally have it in the website but just out zero for all added sugar when there is sugar in the ingredients. They also have labels incorrect, like labeling a plant-based meal that has butter in the ingredients. For anyone who wants to know anything about what they are eating, this company is terrible. It creates mistrust and is unprofessional.

The worst meal delivery service ever. If I could give 0 stars I would. I regret ever ordering with them. I did not get tracking info for more than one box. Food was not great. Packaging was flimsy. Beyond that, the customer service is AWFUL. I thought I had paused the subscription and noticed I was charged again. Contacted them immediately for a refund and to cancel. They eventually agreed to cancel the box and refund me after a few days. Then was told it was being sent to billing for a refund. Was told it would be 7-10 business days. Did not receive the refund within that time frame. Customer service is very rude and not helpful. The worst experience. Save yourself the headache and order with any other company but this one.

The food is awesome, tasty and low in sodium. I don’t believe I’ve had worse customer service in my lifetime and I’m a senior. My delivery arrived 2 days late, ice packs melted, food warm to touch. This incident happened in June. I reported it multiple times, told I’d get a credit, told it would be escalated. None of this happened. Cancelled my account. Trying emailing. They texted me saying they’d call. Never did. Tried calling again, no answer. Also tried obtaining a refund through my credit card. I need documentation to do so. None of their responses are in writing so no documentation, very cagey business practices. So I’ve written off my $80+ purchase. I’ll never see the money again. Unless you are a gambler and have money to lose, don’t use this service.

Let's start with the objectives. I had 3 deliveries total. 2 were late. All 3 had the wrong items. The first one they didn't send me a UPS tracking or any notification, so I was left wondering what's going to happen and I stayed home all day for it. Eventually it came near evening. They didn't get my order correct (for example I ordered 3 of meal #2 but instead of got 5 and then got less of meal #1), but at least it was the correct number of items and they were all the items I ordered. Second delivery it was late a day. They claimed the truck had an accident or something. On top of that about half of my order were items I didn't order. The rest was sort of what I ordered--the total number was incorrect, but the number of each item was incorrect again. The items were not frozen when they arrived but they were still edible. They gave me a credit at least. For my third order I received a box of food a day late. At first I thought it was my order and I immediately notified them that about half of the order was totally incorrect. Before I heard back, the next day I received another box which was my actual order. This box was in transit for 5 days (checked UPS), came two days late, and food came spoiled. Inedible. This is just more evidence of their poor logistics. So finally I just had enough and asked for a refund and to close my account. The customer service person on the phone said they would refund me. Then I don't see anything and followed up. I got a reply saying they would look into it and then the tickets get closed. So basically they are telling me to take a hike. Now let's talk about the subjective. The food is horrible. I'm not expecting gourmet but I'm at least expecting frozen TV dinner quality. I'm not talking about my preference for the seasoning here. There are two actually objective observations. 1. They must use citric acid or something as a preservative because EVERYTHING is sour. Meat. Vegetables. You name it. It has that sour taste you find when you buy something like jarred minced garlic. 2. Just about everything in their Keto menu had this strong garlic flavor. I like garlic but this is that old garlic flavor--the smell where you leave cut raw garlic out for a night and come back to it the next day. If anyone has ever left a cutting board out after cutting garlic and didn't wash it you know what I mean. I'm pretty sure they prep by mincing garlic and then it just sits there before being cooked to develop that smell.

I wish I would have read the reviews first...frustrated with the whole experience (yes it was a WHOLE experience when it shouldn't have been). First order there were issues setting up the initial delivery and my preferences along with the delivery date. This was NOT an easy, quick fix...the app is not easy to use when submitting a help desk ticket for issues, and even though there is a number provided to call, they have never answered on the first try and usually takes a few days of phone tag. The food honestly, all tasted the same after just one box of "varied" meals. Similar, soft, gellatanous texture that reminds me of hospital food. I decided after the 2nd week to cancel. I had already paid for box to be delivered and I even ASKED the company if I cancel before I recieve my already paid for box, will I still get it delivered? This was not an easy ask, as it took multiple help desk ticket/open cases submitted, AND voicemail leaves after days went by with no reply, AND finally email inquiries after no phone call connection occurred. Eventually I was told it would be fine and the last box that I paid for would be delivered...honestly, I just wanted a refund at that point but, I was reassured the good would be coming so I went with it. Except the delivery never came!!! I waited 3 days before trying to do the contact for assistance dance and once I finally talked to someone they said, "we will have our accounting department look into this". I just wanted my money back at this point. It's been over one month and NOTHING has happened. I have called and left voicemails and submitted tickets for help and all I've gotten are emails with the same reply, "our accounting department is looking into this". I'm so frustrated and feel like I was scammed. And maybe it's their word versus mine because there isn't any way to prove I didn't receive it and no way for them to prove they did? Actually that's not true, I have a Ring camera so they could tell me the day and time and I could look. Anyway, I DO NOT RECOMMEND.