Eat CleanReviews of eatcleantogo.com

Food never came on time and would arrive days later. Food once came with mold on it. Customer service is terrible and never wants to truly help you. Most times they don’t answer the phone at all.

I'd give the company a minus 10 if I could. Extremely difficult to get contact on phone. Charged for foods I did not get. Need $180 returned to my credit card. Cust. Service says they can't. They say they will take off $ for future orders but never did The cauliflower and fries meal was unedible. They were going to credit me. Never did, but sent the meal again this week, charging me for it. So frustrated Want to quit but afraid that Ill never get my money back. Food generally good, but cust service horrible and billing dept incompetent. save your money and time , I'd recommend using other food delivery service

The customer service is mostly terrible. There is one lady that gave me her number and she was addressing my concerns about my mushroom allergies, but then she stopped. Their website has no way to mark that you have a mushroom allergy. I had to contact them many times to finally get ahold of someone. She said that she added my mushroom allergy in the system, but the system still chooses plates for me that have mushrooms in the ingredients. Additionally, there have been 4-5 plates so far that have mushrooms in them, but do not list mushrooms in the ingredients. I have contacted support multiple times about this and they flat out don't respond any more. Now I am experiencing my food being delivered a day late, and barely cold. It was supposed to be here yesterday and it's 24 hours later and nothing. I will probably reject it at FedEx. Again - I told their support about this. I see that their support team is opening my emails, but they are not responding. I deserve better than being sent poison with seemingly no care from the company. Shame on them.

We’ve been trying to cancel for over a week because they delivered twice and charged us twice in one week. Food was okay. Just okay. No one returns calls or emails.

Worst Customer Service.. Actually NON EXISTENT CUSTOMER SERVICE. I gave it a try for a few weeks. Always had issues but no one ever answers the phone. After many rings line gets disconnected. Food is OK but the packaging is excessive and contrary to what they claim, they do not pick it up or recycle it. A real disservice to the title 'Eat Clean'

RIP OFF!!!!!!! I signed up to look at their menu, and then cancelled within 30 inutes. They still sent me some week's food I did not even pick out. Took me hours to get a hold of anyone in CS and after debating, ws told I would get a refund. NEVER happened.

I would give them zero stars if I could. I signed up for their meals a few weeks out hoping to look at the menu (which is not shown until you sign up), and was told I would be charged the week before my meals were delivered. I was charged immediately and it took me 4 days to get in touch with customer service. It was confirmed that my meals hadn't shipped and I had not received any product, but they told me they had a policy of not issuing refunds. I asked to speak with a manager, but was told that managers also were not able to issue refunds, and the best they could do is an account credit if I signed back up with them. They also offered to put my order on hold so that I could get the meals a different week if I wanted instead. Very unhelpful and feels like I was scammed out of my moneg

AVOID THIS COMPANY! I would give them 0 stars if I could! I wanted to see what their meals were. Had to create an account AND provide a credit card. Their website automatically signed me up for meals! There was no place to cancel. Why? Because there is no cancel option on the website! The only cancel option is actually to cancel your Pause delivery. This is appears to be by design. So imagine my surprise when I got a delivery! Had trouble getting thru to customer service. The 800 number is disconnected. When I did finally get through on the number buried deeply on the website, I told them to cancel immediately. Got another delivery the next week too! AVOID THIS COMPANY! And the meals ARE TERRIBLE! There is a lot of filler -- like beans and pasta -- but very little vegetables. And it seems the two weeks I got meals, they were the exact same ones. AWFUL!!