Eat CleanReviews of eatcleantogo.com

Eat Clean is misnomer. They have soy in many of their products, and they do not include that on their labels. That is deceptive! Ingredient labels are missing from some packages. Customer service is a joke. I had to call multiple times to get help. I tried the meals for two weeks and that was too long. I cancelled today with no regrets.

The food is bland, and the plastic will warp and sink into your food, which is likely a health hazard. The customer service is a joke – no one answers their phones and the social media links on their emails don’t work. You will get Deanna, an extremely rude individual who seems to work for them, to send you a text, which is so weird. She needs to take some Customer Service classes. If you try to cancel, they will tell you you missed the cut off date, which is a full week before shipping. I took my credit card info off their site because I don’t trust them not to charge me again, it seems like a total scam. I have thrown out in majority of the meals in my last two shipments.

Terrible customer service. Horrible meals. Scam practices. This company is aweful. Do not use them for anything ever.

I had eat clean for a little more than 2 months. I ordered large meals. On a weekly basis they would give me regular meals. I would call customer service they refunded me the difference and then told me it would be fixed. We went through this process weekly with no resolution. At first they had an L or an R on the labels to identify the meals as large or regular. They have since gotten rid of this which seems really shady as they are trying to pull a fast one on people. If you value your time I would look elsewhere with your prep meals.

Update: As of 10 days later, the order didn't arrived - nor did I receive even one email from the company about it, it now has been removed from the website, but no refund issued, and the company last claimed this review should be removed, because it was bogus, and I never purchased anything from them! So I guess the charge on my Amex is for some virtual meals... And they never answer their phones - except by an automatic system that put you on hold indefinitely. i tried both their billing and their customer "service" today. Previous review: The pits. You have to go through the whole process of signing up, giving your credit card, etc. just to see the meals (all meal services employ these shady tactics). When I saw the meals, I immediately cancelled the subscription. Today I found a charge on my card. Called them, mistakenly punched for sales, and they put me on hold indefinitely. Called again, this time for customer service, and eventually someone answered offshore and told me the initial order can no longer be cancelled. There were never any emails that the order was approved, was getting processed, charged or shipped. And now that I see the reviews about the quality of the meals, I can only anticipate with great joy what would arrive at my door steps...

I’m honestly beyond disappointed with my experience. I recently switched to this company from a different meal delivery service and I’ve had nothing but problems. Two weeks ago I attempted to login to my account and check my meals to find all my choices for the next couple of weeks had been reset and the website had completely changed. My account no longer allowed me to pick my meals although I could see what meals were available. Above the meals said 0/12 meals saved with no way to change or modify this. I called customer service and the first agent eventually hung up on me after I expressed my frustration that there was no attempt made to communicate to customers there would be a website update coming and a possible disruption in service. After I called back, the second agent had to keep putting me on hold while they tried to figure out how to fix my account. Eventually I was told they needed to contact the IT department and I would hear back in a couple of hours. Later that day I received a voicemail my account was fixed and I was finally able to pick my meals for that week. The next week, the backup card was charged for my order with no attempt for my primary card to be charged. Not the end of the world and at least I received my food. The week after that, which would have been delivered 12/25, no order was charged or showed up and my account just said “stopped” on it even though I had chosen my meals and the primary card attached to the account was good. When I called and asked customer service why my order was not delivered and why my account has a stopped status, nobody could give me any information as to what happened. Two days ago I tried to login to my account and pick my meals for the upcoming week and once again I cannot pick any meals. There are no plus or minuses on any of the menu items and no way for me to add, remove or edit saved meals. I called in to customer service and was transferred to IT which eventually led to a voicemail informing me that no one is available to assist me at this time. I called back earlier today and talked to an agent who had me email over a picture of what my account looks like and I still have not heard back and have no way of choosing my food for the upcoming week and I’ve been working on this for two days with them now. The entire reason I use meal delivery is for the convenience and this has been a nightmare.

Anyone who is thinking about joining geteatclean don't do it. They are not professional at all. You don't know if or when you will receive meals. The customer service and support is non existent. They don't care. If you don't belive me check the reviews on trustpilot and reddit. I gave them several chances and they failed. If they had better customer service they wouldn't be bad but the problem is its horrible. I am doing a dispute with my bank on charges today. Spend a little more with a different company so you won't have to worry about the customer service and when your meals are going to arrive. Geteatclean is not worth your time trust me. Look at the reviews

Looks like they are scammers. Ordered my food which never got delivered. No one answered my phone and email reply said they are checking with my order after sending atleast 10 emails. I'm not sure how others really had a great customer service from the other reviews.