Eat CleanReviews of eatcleantogo.com

Listen to the one star reviews, this place is an absolutely nightmare. The food never arrives on time, it is melted together, I tried to cancel twice and they still sent out boxes and charged me anyway. Customer service is rude, doesn't know how to listen or follow directions.

I STILL HAVENT GOTTEN MY REFUNDS!!! Do not ever use this company!! THEY ARE A SCAM! THIS IS THE WORST COMPANY I HAVE EVER USED FOR MEAL SERVICE. My food delivery was scheduled for Monday and it didn’t arrive until late Wednesday. All of the freeze packs were melted and food no longer edible because meat must be kept at 40 degrees or less to stay fresh. I have told them about 50 effing times that I do not want a new box, just a refund. They then tell me I have to send pictures?! Am I in a dream? In what world would you possibly need pictures when you literally have the tracking show that the delivery arrived insanely late!!! What do they do? They send me another box. Give me my effing refund and honor my cancellation!! I want nothing to do with this service and I genuinely hope they go bankrupt bc all they’re doing is scamming customers. All these “good reviews” I can guarantee are coming from employees.

Inconsistent delivery times. Delivery of incorrect meals most of the time. Incorrect charges in your credit card for meals you didn’t select. Packaging seal between container and plastic cover melts when place in microwave for 2 mins. Not safe! Food is OK. Service sucks!

Have had a horrible experience with this company. Despite cancelling before my first order I have now received and been charged for three deliveries! Calls and emails go unanswered. Do Not order from this company!!

I have given this company a chance to make good since I started my membership in November 2023. Problems started right after the introductory week. The promised discount advertised in the promotion for the following weeks after the first week was never honored. There have been numerous mistakes on their part when I wanted the order paused (they input the wrong weeks) and receiving the wrong foods from my selections on several delivered orders. The company rarely answers your inquiries for resolution. One rep sent a text after I sent a lengthy email asking, "How can I help you?" I reiterated all my concerns again via text and never heard back from her. When you are lucky enough for someone to answer the phone they will tell you your problem has now been addressed and taken care of but guess what....nothing will have been done. Don't waste your valuable time on this company (because you WILL eventually be trying to continually contact them about something) and instead spend your hard earned money on a company that really takes care of its customers. My daughter also tried to use them and they totally messed up her account and orders, owed her over $500 and NEVER got back to her about it. She paid through her debit card so she had no recourse. I used a credit card and I am in a dispute claim right now. The company literally gave me a headache many times. It is a deceptive company and I hope you won't be misled by the raving reviews.

Food quality was terrible. No one in my family would eat it. Trying to cancel was worse. A week after customer service telling me it was cancelled, I received an email telling me to pick my food. I reached out again and they got an attitude. Tried calling and no one answered. Ridiculous.

One of the worst customer service experience of my life. They charge you even after you cancel and will not return your money but try and give you a credit. Customer service is unhelpful. This company is a joke . Please refrain from wasting your time or money.

I canceled the first order before the deadline. They charged me anyway and told me there was no way to cancel. Believe the other reviews when they say this company uses deception to make money. Their statement to me was "you agreed to the charge at the time of sign up by accepting the terms and conditions." The terms also stated that I had until 11:00 AM on Sunday to change or cancel the order. Deceptive at best.