Eat CleanReviews of eatcleantogo.com

I'll start by saying their food it not bad... and I had no issues with delivery, packaging, or them overcharging me... although, they did not always send what i ordered. with that said, I stopped using them for a similar reason. I've been intensely working out for two hours a day since February, burning approximately 2,500 to 3,000 calories, as I was closely monitoring my calorie intake and output. I subscribed to their service because they were marketed as healthy, and I made sure to choose meals around 500 calories or less. However, despite doing everything right, I wasn't losing weight. I suspect their calorie counts were inaccurate. They also don't list all of their ingredients, which should have been a red flag. I filed a complaint, but they only said they would look into it, closed my ticket, and ignored my subsequent messages. They claim to use only olive oil, yet it's not mentioned on their labels. In any case, I switched back to previous meal service and lost about 2 pounds in just a week. Comparing what 500 calories of my current service looks like versus Eat Clean, it's clear their meals are not labeled correctly. Also, one of the meals I had today (not Eat Clean) had 690 mg of sodium, and it felt under salted... Eat Clean was probably being misleading about the salt content too. Their food never tasted undersalted to me, and the labels consistently showed low sodium levels, like 200 or 300 milligrams. I always thought that was strange.If you don't care about what's in your food, then go with these people. You won't have any problems. But if you care, stay away. Oh and some of their meals that are supposed to be paleo have transfats. At least they were transparent about that.

No resolution. 5 or 6 tickets open which you just kept closing. Went through bank to get my money back.

I had delivery problems 2 weeks in a row and one meal was inedible. I called and left a message and a week later no one called me back so I called again and I spoke to someone who said she would look into my concerns and apply a discount on my order and not only is it a week later and no call back she also never applied a discount on my orders to compensate for the delivery delays and the food issue.

I did not get the food I ordered. I got some random meals and some were already expired. I tried to call multiple times and could not get through. After emailing, I was given credit. I did not want credit, I wanted a partial refund so I could close my account. This happened about 6 weeks ago, and I have not received a refund and have not been updated. When I inquired about the status of my refund, I was basically told it’s in process. The food tasted good, but I would not order here again because of the terrible service.

The first order I received from EatClean was delicious, delivered in a timely manner, and the meals were all correct. However, my second set of meals were all bland, any meat in the meals was chewy, and I had to add my own ingredients to make it even edible. It was delivered very late on a Wednesday night, this only giving me about 6 days to eat the meals. On top of it all, 3 of the meals were incorrect. For this reason, I will not be continuing my subscription and will be finding help elsewhere.

Title: Disastrous Experience with Eat Clean: Unreliable Service and Poor Customer Support I recently decided to give Eat Clean a try, hoping to simplify my meal planning and enjoy nutritious meals delivered to my doorstep. Unfortunately, my experience with this company has been nothing short of a nightmare. After placing my order and receiving confirmation along with a promised delivery date, I eagerly awaited the arrival of my meals. However, when the delivery date came and went without any sign of my order, I was left bewildered. According to Eat Clean, my order had been delivered, but as the customer, I can confirm that it was nowhere to be found. Upon contacting Eat Clean's Customer Service, I was met with incompetence and a lack of professionalism. Instead of promptly resolving the issue, I was told that I needed to contact the logistics department for a UPS tracking number. In this day and age of online ordering, such a requirement is absurd and reflects poorly on the company's organizational skills. To make matters worse, when I finally received a call back after opening a complaint ticket, the customer service representative was nearly impossible to understand due to background noise of children and adults yelling. This level of unprofessionalism is completely unacceptable. Even after expressing my frustration and dissatisfaction, I was offered no concrete solution. The representative simply wanted to send out another box without providing any confirmation of a replacement order ID or a tracking number. Naturally, I declined this offer, as I had lost all faith in the company's ability to deliver on its promises. I have since canceled my subscription with Eat Clean and am left doubting whether I will even receive a refund for the undelivered order. Despite being provided with a supposedly "manager" email address, I have little confidence that my concerns will be addressed in a satisfactory manner. In conclusion, I strongly advise against wasting your time and money with Eat Clean. Their unreliable service, lack of communication, and unprofessional customer support make them a joke of a company. Save yourself the frustration and seek out a more reputable meal delivery service.

Unprofessional and slapped together. Packaging lacked labels, labels were upside down, individual meals were upside down, most the food wasn't even what had been ordered, orders arrived late or early, resulting in us getting 60 meals in a single day. Cancelled and will be taking business to a place that runs itself like a business.

This is the worse my packaged food company out there. They sent me my order which was cancelled well within the required timeframe. Then sent a bunch of low quality meals full of gluten and dairy, which i indicated as ingredients I need to avoid. Factor and Ghustle are much better options!