Eat CleanReviews of eatcleantogo.com

TERRIBLE CUSTOMER SERVICE - DO NOT USE EatClean delivered 20 boxes of spoiled food to the wrong address and have refused to send me the refund for the last 7 months.

Horrible customer service. Hard to reach won’t return calls. It’s difficult to get a refund on a missing meal when they short you. They will short you on your mails that you’re supposed to receive. It is an ongoing issue.My last call took 30 minutes. I never received my refund. I finally just told them to cancel my subscription.

Terrible company and terrible customer service. JUDE, the manager, never returns any phone calls. Honestly, I'm not sure how they are still in business. You might get meals delivered one week but the next 3 weeks somehow your meals are lost in transit. They're so unreliable. Save yourself the hassle and go somewhere else.

Been ordering from this company for around 3 years and, during that time, they’ve progressively gotten worse and worse. Half the meals are pretty good while the other half are awful. Shipping is hit and miss. They use regular ice packs instead of dry ice so the ice is always melted on arrival, cardboard sleeves on the meals are soggy, and some meals thawed. If you don’t choose your own meals by Tuesday of each week then they’ll just send whatever they want rather than just sending the same thing you had previously ordered (because that would make too much sense). Lastly, their customer service is hard to reach by phone and, when they do answer, they don’t have a single rep that speaks clear English. They don’t respond to emails at all. Because of all this I decided to discontinue my service.

The meals are positively nasty - not fresh, barely tasty. Dreaded eating them. Not enough / decent options for vegetarians. After trialing for one week, tried to cancel but was charged and sent another delivery anyway. Apparently canceling on the cut-off day is not enough, it’s got to be before 9 am PST. Called to ask for a refund for 8 meals I didn’t want and can’t eat, they fussed and authorized a refund for 2 meals (still waiting to receive it). Extremely terrible experience.

They are amazingly incompetent. They have messed up multiple times with deliveries. They can't even tell me what I ordered on my first order, which was only on Jan 26. They can't tell me when a particular meal was available that they shipped me by mistake. They flat out close tickets without bothering to respond and unless you call, they will completely ignore them. Their website data doesn't match their app data, and their website shows "My Ticketss" and is blank. It is mind boggling how bad they are at all but the food. I actually sort of liked the food, but I would rather starve than deal with them again.

Sent wrong order. Refused to refund. Customer service is not responsive. Refused to refund orders from account that was cancelled.

DO NOT EVER ORDER FROM THIS LYING, THEIVING, SCAMMERS!!! THOSE STOLE $187 from my account and promises a refund but DOESNT GIVE IT. There are multiple reviews stating the same issue!