Eat CleanReviews of eatcleantogo.com

Use caution when ordering from this company!!! Sales, Customer Service and the Website process is sorely lacking… My husband initially ordered in February of this year, the menu selection was great and once the meals arrived he really enjoyed the taste! However, the next order meals were left out and Eat Clean provided no substitutions, we called and this time and this has only been the 2nd of over 12 calls or more that we have gotten to speak with anyone in customer service, regarding the missing meals! My husband was provided a refund that would be applied to his next order. The next order same problem arose… In August/2024, he ordered 14 meals that have yet to be delivered and as of this writing; October 25th, the meals have not been delivered/received and we have reached out via email, attempted calls and something that’s called Tickets (Information that goes directly to customer service and is intended to notify customer service for a quick response) does not work!!! I am very disappointed and frustrated with the lack of response, communication & support from this company! We placed another order on 10/3 to update the information as my husband still has a balance owed to him today for 14 meals. After this I’m going to cancel his subscription and ask our bank to get involved to have Eat Clean issue a Refund! Wish us luck… Update…Received meals on 10-28-2024! After an additional 3 calls to which I phoned Sales, Customer Service & Billing. We finally just asked to either reimburse the monies or just send a selection of 14 meals from the Plant Based Menu! (PS. Eat Clean does not provide monetary reimbursement.) WOW, this has truly been an ordeal and just look at the Reviews if you’re considering!

Terrible customer service! Food is mediocre and nutrition info is not accurate. I was scheduled to receive my weekly box delivery and it never arrived. When I contacted them, they were no help as I stated I never received it, I don't care where it says it was delivered. I have emailed, called several times for over TWO MONTHS and have never received a response and or my money back. I never received the goods I paid for, a refund is due. I have notified them I will call and email daily and write reviews anywhere possible and report to the better business bureau and place a chargeback request with my bank. DO NOT USE THIS COMPANY!!!! You will be disappointed and will never receive a resolution for anything and no contact.

Feeling a little frustrated. Enjoy the food mostly. However, getting ahold of customer service has been a real challenge. Delivery was rescheduled never received any notice. Had to call several times and send messages. My delivery was never scheduled ? They then decided to send me a delivery which was then delayed and rescheduled. I called to let them know I would be out of town to please cancel the order and refund my money. Still have had No resolution? Today I received an order and my order was incorrect? Received the wrong food and some of the packaging had no labels. Just curious to know what is happening ???

Food tastes pretty good once I figured out which ones I liked but then I started thinking about what was on their labels. Their ingredients lists leave out things that are clearly in the food, which makes me wonder how “clean” the food even is. Their nutrition information also seems off!!!

I had been ordering food for a few weeks. Varying quality. However, one day I picked the breaded tenders and tallows. Worst mistake ever. Right when I bit into the chicken nugget, I knew something was off. Had a weird, sour taste. Didn't finish it of course. Cut to 2 hours later, had the worst abdominal pain in my life. Ended up staying in the hospital 2 days due to severe gastroenteritis caused by food poisoning. The nuggets were no good and that little bit I consumed was the culprit. Now I'm stuck with a 2900 hospital bill.

Food was delivered 2 days late and I did not feel comfortable eating it due to the packaging. The food also looked inedible. I was promised a refund months ago and still haven't received it and now they won't even answer their phones

ok, I am angry. like a lot of people say CS is not good. I can feel the attitude even via typing. the filter is horrible, I have tried other meal delivery services, this has to be the worst. I can't even filter out spicy food. It was a long clicking hectic process. the packaging. every meal is in a nice paper sleeves with exactly the same prints on it. microwave 2 mins and sit for 2 mins for everything. It didn't say if there's a difference if it's frozen or thaw overnight. There are 2 items I have, one with a sauce in it the other a yogurt, both are in those small to go container. No instruction to taking them out, of course, I did. But some people take instructions to the T, and they would microwave both sauces and yogurt some good heated sessions. Speaking of the yogurt, the yogurt tasted and textured not yogurt, I had one small spoon, I stop having it. The Dark chocolate clip muffins that comes in the same tray with the yogurt, they are so dry that I had to take a bite and drink something. There were (3) muffins, I can only make myself finish (1), don't mention, I didn't taste chocolate at all. I had a rice last night, the rice was under cooked. Oh, lack of communication. Overall, I received only (1) email from Eat Clean, which is the welcome email. No email saying that your meal is on the way, please expect it on XXXXXX date. They sent me TEXT on the date of the delivery, I want to say they asked me to click on a link. It's an unknown number asking me to click on a link? No, thank you. There are e-business that communicates too much. This one is almost like we are bothering them when we need more info. They don't want to give us updates. oh, forgot to mention. ALL meats are tough, It was like I was chewing dry gums.

I was promised a refund due to the company not being able to deliver to my area on Saturday. I have made numerous emails and promised a refund since 8/19/24 and have not gotten one.