Eat CleanReviews of eatcleantogo.com

The customer service is horrible and outsourced. I had a representative. Call me back on 12/24/24 to tell me that I would receive my refund within 10 business days. Still no refund. These people are shady and unprofessional. I have received no food from these people yet they still want to keep my $68. I can see why this company is doing so poorly. STAY AWAY from Eat Clean.

Horrible customer service, frauds, meals are bland. Please avoid. Back in November, they charged me for an order shipment that I cancelled. I initially called them saying this was accidently charged and I wanted a refund as I was traveling for holidays. They did not refund me, but gave me credits to my account which I did not ask for or want. I was not going to be home for weeks and wasn't happy with their service regardless. I called them multiple times after that and they still to this date (it's been 2 months) have not refunded me and everytime I call someone they can't get anything accomplished and I have realized they are frauds and stole my $144 dollars. DO NOT USE THIS MEAL DELIVERY SERVICE. There are 20 others better tasting and everyone of them I bet has better customer service.

Horrible outsourced customer service and can't even get a simple email sent to stating that my money will be refunded after an accidental purchase. Absolutely unprofessional and can't even speak to someone in the billing department.

Avoid Eat Clean. Shady practices. I was a client from July 2021 through April 2022. Over 2 years after cancellation, I got a random charge on my credit card from them in August 2024. I called them 3 times to resolve it over several months. Each time, they stated they would refund the charge. They never did.

The entrees were actually pretty good, the breakfasts were awful, the website / app are horrendous. First I was charged for 3 orders when there is clearly only one order in my account. I notified them right away and after 4 weeks I still have not been refunded. Second I "paused" my subscription until I was refunded. The option is called "paused" not skip like over meal service providers state, but 2 weeks later we were charged for an order of entrees they selected when clearly my subscription was paused and I had subscribed for "I choose" option. That charge has also not been refunded. All in all they owe me almost 200 dollars. THIRD in the one order I did place I ordered a "Organic Trail Mix Snack" for ~$12. The picture shows multiple bars. I received a single Kind bar - when you can buy a box of those for $6 at the grocery store. DO NOT USE THEM.

I never received my order The driver delivered to the wrong house , as noted in the proof of delivery photo. I was supposed to receive a replacement order the next day, and never received it. Seriously the worst.

Getting a refund for an order that is wrong is next to impossible. They ship wrong meals not in your food requirements all the time, or you don’t get the correct amount of meals in your shipment. This Christmas the food still hasn’t been delivered- 4 days late so far. I got a text from the company saying to throw the food out immediately- I can GUARANTEE I will not get a refund or credit to my account for this week until I call 8 times and send multiple email and ticket complaints- $124.99 for 10 meals… I’m still fighting from the week before when I was charged the same amount but only had 6 meals delivered. Absurd.

Immediately canceled after scheduling an order due to trust pilot reviews. I’m experiencing everything else that has been reported on in that my order was canceled, it was confirmed by customer service to be canceled and I should’ve received a refund. I am now on my fourth call back and have not received a refund, so I will be filing fraud with my credit card company. After 4 calls to customer service, a promise of returning my money in 10 business days, I still don’t have the money 20 business days later. I have 60 days to file with credit card company, and they assured me I’d get my money back. I would be sure and use a credit card to protect your purchase, as the chance of getting money back through “customer service” is zero.