Eat CleanReviews of eatcleantogo.com

I am not able to log into my account to edit my plan. I have called and went many emails and gotten NO response.

the only way i was able to review the ingredients and nutrition was to add my cc info. next thing i new was i was charged. i immediately cancelled the subscription, and sent numerous support tickets with no response and 3 phone calls, my order was cancelled but they never refunded me, and did not send any food (good thing, too high in sodium). as of today i have 2/7/2025 i still have not been refunded charged on 1/3/2025 of $81.39 Horrible company. 02/23/2025 still no refund

Terrible service. charged for a box I didn't receive. Was credited, asked for a refund. Waited for a refund and did not get it. I ended up using part of what was paid to get some of my moneys worth. There was still a balance on account. Requested the balance back as a refund. WAITED A MONTH. Still no refund. I was going to use the rest of balance to order ANOTHER BOX bc refund requests seem futile. Ask if I can get a discount for all of the trouble, they offered 10%. Over a month for a refund twice and 10% is the best you can do? Save your money, if there is an issue with your order you may have to wait hours on the phone, or months to get your money back IF you ever get it back.

In order to see prices and menus, I needed to put all of my info including debit card (if you insist on getting conned, use a credit card, not a debit card for your protection). When I realized immediately that they had enrolled me in the meal service, I called and canceled (within 20 minutes). I was promised a refund, which I have never received, despite numerous promises from their billing department that I would. On each call (12 to date), they had all of my specific information, so there was no confusion as to the circumstances. Twice I caught two different reps in lies as to what department they worked in, and who I needed to speak to (you could never actually speak to that person). Their information was very specific including date that they would send it, but as of Jan. 31st, no refund (over 10 weeks later). If you read many other reviews, this is apparently the norm, with management obviously encouraging their people to say a refund would be forthcoming, knowing it never would be issued. If you do sign up, they will have your payment in advance of the next shipment, so if you do eventually cancel down the road, say goodbye to your payment. If keeping my $70.49 helps them stay in business, good luck. They'll be gone soon, as my problem is not unique.

The food is good, but unfortunately, this company cannot get it together. Every order is always wrong. The customer service is horrible. They have sent other people’s orders. They have sent the wrong orders and it’s just not worth it. Also, their selections are not varied enough.

When I received the correct meals they were good but service is horrible 5 weeks of orders only the first week was correct 2 weeks were completely different then my order and I eat strictly keto they were anything one week never showed customer service is a joke

This delivery service is awful! My first order was for 12 meals. I just had surgery, so I couldn't make any food. Unfortunately, they only sent 8 meals. I called and asked for the other meals, they only wanted to give me credit for 2 meals, because I used a coupon. I begged for the meals, and explained my situation. In addition to just having surgery, due to the CA fires, my city had no power, (I have backup power for my house) but no power everywhere else means, no grocery stores are open, and no restaurants are open. I absolutely needed these meals! They finally agreed to send them. Once I received tracking, I set up my next delivery. It was a day late, and 4 of the meals had meat (I'm a vegetarian). Another huge issue, is that they will replace ingredients, without telling you. Example, the eggplant lasagna, was actually mushroom lasagna, but I'm allergic to mushrooms. The sodium levels are high, as well! Basically, if you have allergies, a specific diet, or can't have high sodium, do not order from here. Thankfully, we have power again, so I can just have something else delivered. Response to their reply: For my 1st delivery, I sent a message within 20 minutes of only receiving 8 of my 12 meals. The company replied that they wanted pictures of the meals I received. I sent pictures of all the meals outside of the box, and inside the box, to show that 12 meals wouldn't have fit. I included a tape measure in the picture. By the next day, I still had not received a reply, so I called. The man I spoke with only wanted to give me a credit for 2 meals, because I used a coupon. I begged for him to send the meals, because I had no way to get groceries or delivery, due to the fires. He eventually agreed to send the 4 meals. My first delivery was on Monday, the other meals were delivered on Thursday. For my second delivery, I received some meals that contained meat, I am a vegetarian. Because of the trouble with my first delivery, I did not contact the company again. I ordered a meal service, to reduce stress, to help me after surgery, and eat healthy. Fighting to get what I ordered, having ingredients changed from what is listed online (especially with allergies), and receiving meals with animal products, shows an overall dysfunctional company. The high sodium content was the least of my issues, but I included it, for others to be aware of. I would never order from this company again.

My delivery was 5 days late, chicken had brown scum on it and all meals had to be thrown out. So far customer service told me that they would submit my request for a refund to upper management and it will take at least a month. How can they not automatically refund a customer for inedible food? I cancelled and will never deal with them again.