Eat CleanReviews of eatcleantogo.com

I canceled before the monthly period charge and was still charged for two weeks of food that was NEVER DELIVERED. I emailed them 3 times for a refund and was told "this has been escalated to upper management and we will get back to you". Two weeks later, I have not received a response from anyone. I called yesterday and was told the supervisor was not in today and would call tomorrow (today). I never received a call. I had to call my bank to dispute the charge. Shady business. STAY AWAY FROM THEM.

Four out of ten meals were wrong and one was missing. They ignore my emails and customer service puts me on hold for 30+ minutes then hangs up on me?? Tried to get credit or a refund and I'm completely ignored. The food received was not good, made me feel nauseous. Doesn't seem to be portioned out correctly either. Scummy company. Look at the other one star reviews, same or worse experiences than me. Got a new debit card because this company can't be trusted with your money.

Food was alright. Made a decision between them and Tempo because they lied about refunding an order. My sister has been trying to get a refund for sending the wrong meals for the last 2 months due to sending the incorrect amount of meals. Do your research before using them. Apparently the business is involved in various lawsuits right now according to some reviewers here. You can just scroll past the fake five star reviews and read the one stars. Any business that has a disparity between five and one stars means the business is probably buying reviews or using peoples accounts to leave positive reviews, just saying...

Horrible company. UPDATE: website and app just updated at 10pm at night and said package was delivered and it never was. They still have not responded back. This company stole my money. Save your time and money and just use factor. All the reviews about customer service are completely true. It’s basically non existent. My order was supposed to be delivered today, I never received ANY sort of shipping confirmation. I sent emails today yesterday and the couple days leading up to the delivery date (today) and not one single email was answered. I called them this later afternoon and spoke to someone and they wanted my name (they couldn’t look it up by order number which doesn’t make sense but whatever, I thought) after giving my name she responded with “oh it’s being delivered today” as if I didn’t already know what the order said. Then I asked for confirmation. She said she had to ask for a tracking number. So I waited. Then she said “I just submitted a request for tracking and I will call you back” then that was it. Now that it’s late evening and I still do it have my package and also never received a call back, they are now closed. What does it mean they have to submit a request to get a tracking number, like this isn’t 2025 and easy to get tracking. This has been an absolute terrible experience. I donot know how this company became rated so high with 70% of reviews being negative and 20% of the remaining 30 being obviously paid reviewers. STAY AWAY.

I tried this company for 3 months and suffered from the same poor delivery and customer service that others have complained about. The latest delivery was the final straw: one of ten meals was missing and five of ten varied from my order; I always compare the list of ordered meals to what I receive. I opened a complaint, my second this month, asking for credit; it was closed the next day without response or credit. CANCELED!!

Terrible service DO NOT USE they completely ignore your allergies if you forget to choose your meals. I called multiple times about this issue, i was promised a credit and that they would be more careful. They continued to send me meals I could not eat 4/8 meals in one order I couldn't eat. I never received a credit and they don't even keep track of what they send so they wont refund me anything. I am a single mom and business owner i thought using this service would be helpful it has been a complete nightmare!

Food never delivered. when reported, told replacement box would be sent. Never sent. Told they would process refund. Still no refund a month later. Emailed everyday for a month with customer service. No help. Calling customer service multiple times. gets no help. On hold 45 or more minutes to be hung up on. Told will receive a call back. They don’t call back. They won’t give direct phone # to talk to billing. The customer service person tries to call department that processes refunds. That department won’t answer phone for them either. THIS COMPANY STEALS MONEY

The food is good but the service is awful. You may or may not receive your box for the week. If this is something you are wanting to substitute your weekly meals this isn’t it. You can message and message and will not get a response. Good luck with this one..