Eat CleanReviews of eatcleantogo.com

I was concerned that they wanted my card info before I even joined. Unfortunately, I found out why. Immediately after filling out my personal info and card they debited my account. I was then able to view the menu. The food did not appeal to me at all. I tried to immediately cancel and nothing. Phone number didn't work. Chat didn't work. I sent emails which they responded to the next day saying it was too late to cancel. They were already setting up a SECOND delivery!!! After much back and forth I'm stuck getting a box of food I did not pick...or want. I have tried just about all the food delivery companies and all of them let you see the menu before joining and all cancel or pause your subscription at your request. This one does not.

So the first order, bravo, was perfect. Enjoyed the change from my previous provider in terms of menu. Second order? Disaster. Was delivered a day late, and was all spoiled, all over 50+ degrees up to 65 degrees. So after leaving voicemails, and not getting a response, I kept calling until I got someone. Lady said "Oh, I'll ship you a replacement box". While concerning, I thought okay, lets see how that goes. So now what should have come Monday, it's now Wednesday night and these meals are questionable for being able to eat, the ice packs are mostly melted and the stuff in the middle may or may not be okay. If I get sick, I'll take proper legal action. I'm very ill, multiple cancers, heart attack, immunosuppressed, so rolling the dice may not be the best bet. But this is how I get meals is from a service like this. They did okay on order # 1. Order # 2, the reveal of the customer service process showed up. Keep getting hung up on, nobody there, they just hang up and you have to call back. It's not the way a company should do business. Oh, and by the way, the stuff I got was stuff that had been prepared that should have been delivered Monday, so I lost days on the freshness of it. I used a Ryobi IR001 laser thermometer to determine the temperature of the meals. And again, the ice packs - 2 mini packs, in a box that has some paper and cotton like insulation, and it simply is awful. I'm sure it's because it is cheaper, but it's not working and nobody really cares. Send me more meals that are not in a good temperature range. Sure, that is a good plan. And they shorted me the extras I ordered, so another multiple phone calls made to get to someone who would answer the phone, and it was someone from an offshore company. She said she'd refund me the add ons that were not shipped. My advice? Stay away! First time luck I guess, and maybe other orders would be okay? But I rely on these as I can't go shopping at the store, don't have the energy to prepare stuff, and frankly if it's too much effort I just won't do it. The shame of it is the the food is not ultraprocesed as was evidenced by my CGM. At least the ones I did eat from the first order. I have paused future orders with intent on cancelling when the refund is processed.

Paid $50 for the first box. Tried a bite of everything from every box and just not edible. I’m not a picky eater, but it was disgusting. The chicken, for example, was like the turkey from National Lampoons Christmas Vacation: empty and dried out. It was like eating dust. Omg the sauce on some of these meals smells exactly like vomit. It was so bad. Threw all away.

Stay clear of this company. I ordered my first plan with their trial and then I cancelled. A month later, they went ahead and charged me anyway. The customer service is awful, if they even pick up. Food is mediocre at best. Go elsewhere with you money.

I placed an Eat Clean order in February 2025. I was supposed to receive it on Feb 24, 2025. Their website said it was delivered even though I never got it. I called support and notified them I didn't receive it. i told them I no longer wanted the service and asked for a refund. They promised a refund with 10 - 14 days. It is now May 4th and I still haven't gotten my money back. I've called them three times over a the course of two months for a refund. Each time they promise to refund my money. They are a scam. Don't order unless you like throwing away your money.

Do not go with this company. I ordered my first shipment trying to find a convenient way to order dinner. I ate my first one and an hour later had diarrhea got progressively worse with throwing up through the night. Called them the next morning and asked for a refund. They said they would refund but we’ll see. It’s been 1 month no refund and keep stringing me along 4th and lads time calling today. Terrible company!!

You are required to sign up and pay before you are even able to see the dishes they serve. Once I paid I logged in and was very unimpressed with the selection, none of it looked even slightly appealing even though it was supposed to be highly rated for keto diets. So after seeing the menu, decided to go with another provider. When I contacted them to cancel, they refused to refund me my initial payment even though I have not selected any meals, or received any services and I contacted them within 2 hours of first signing up! No reason given, just that it was not possible to be refunded. Extremely poor selection, extremely poor customer service.

Customer service is very bad. Don’t bother or waste your time, they cannot accommodate the most simple of requests eg not adding raw onion to salad