EasyWPReviews of easywp.com

Response from EasyWPMar 31, 2024

Hello, Thank you so much for sharing your feedback! We are delighted to know that you are satisfied with our services and support. Our main concern is to provide our clients with the outstanding customer experience you deserve. Best regards, Namecheap Team

Response from EasyWPMar 30, 2024

Hello, Thank you for your feedback. EasyWP is a WordPress managed hosting platform based on the cloud. And the user cannot host a custom website pages that are not adapted to the WordPress system. Nevertheless, you can easily download these files to your hosting via SFTP connection if you need. Also, you can upload the PSD or PDF files to your site by using convertor plugins or code snippet. This guide will be helpful: https://www.studiowombat.com/knowledge-base/how-to-allow-other-file-types-in-the-upload-field-like-psd-or-ai/ You can also always contact us should you face any difficulties with this: https://www.namecheap.com/help-center/live-chat/ Best regards, Namecheap team.

Response from EasyWPMar 29, 2024

Hello Lisa, Thank you so much for your kind words and honest feedback! We have passed it to the representative you have mentioned and hope that your experience will be even more exciting in the future! Looking forward to it! Best regards, Namecheap Team.

Response from EasyWPMar 27, 2024

Hello Paul, Thank you so much for your loyalty and trust in Namecheap over the past 15 years! We're thrilled to hear about your positive experiences with our services. It's wonderful to know that our support team has consistently provided friendly and efficient assistance whenever needed. Your feedback means a lot to us, and we're grateful for your continued support and endorsement. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help you every step of the way. Best regards, Namecheap Team

Response from EasyWPMar 27, 2024

Hello, Thank you for sharing your feedback with us! 1. Firstly, we would like to assure you that a free SSL certificate is available with all EasyWP hosting plans. You can activate your SSL connection in just a few clicks. Note, that a free SSL option is only available for Namecheap domains and for 3rd party domains that use our FreeDNS nameservers. In addition, installing an SSL certificate should not affect the operation of the site and does not lead to the deletion of site files. More details about SSL option with EasyWP you can check in this article: https://www.namecheap.com/support/knowledgebase/article.aspx/10210/2287/easywp-free-ssl-for-your-wordpress-site/ 2. A Free SSL certificate can be installed for up to 24 hours, and unfortunately we cannot always influence this. 3. As for an SFTP connection, to manage the account files you may use FTP clients and find your FTP details in your EasyWP Dashboard. You can change the active session time to 1 hour, 12 hours, 24 hours, and open an available session forever. This also applies to the MyPHP Admin client. As for the errors that you encountered while working, here it is worth investigating in more detail, because the error may occur due to the custom structure of the website database, or syntax. 4. As for the 500/502/503 errors, these errors often occur due to site optimization, in addition, many plugins and themes can overload website resources, which can cause such errors. In this case you can have, only two ways: - you can try reducing the website activity, for example, deactivate some plugins and monitor if the errors will occur again; - you can change the hosting plan to a more powerful one which has more powerful website resources. Note that website optimization is the responsibility of the client or his developer team. 5. As for cPanel, we don’t provide cPanel with EasyWP. Instead, we designed a single, customized dashboard to easily manage all your EasyWP websites—without any cPanel hassle. All the tools you need to maintain and manage are literally at your fingertips, whether that’s connecting a domain name, managing your backups or getting access to your files/databases. With your EasyWP dashboard, it only takes a few clicks. However, if you’re more familiar with the cPanel interface and prefer more control over your website’s customization, we suggest Namecheap Shared Hosting. 6. EasyWP is the easiest and fastest Managed WordPress Hosting based on the Namecheap Cloud platform, thanks to which we can guarantee high performance compared to other hosting companies. However, as I mentioned before, the performance of the site depends to a large extent on the optimization of the site. Website optimization is the process of using tools, advanced strategies, and experiments to improve the performance of your website, further drive more traffic, increase conversions, and grow revenue. Additionally, please provide more information regarding your case in the private request we have sent you, so we will be able to check it more deeply. Best regards, Namecheap Team.