EasyRingerReviews of easyringer.com

Response from EasyRingerAug 5, 2025

Thanks for providing additional information to us through TrustPilot. We reviewed what happened in your subscription and can understand the frustration. Your case was a failure on our part and bad timing. I can see that you didn't get a response within 24 hours after providing the back of your ID and that's when you decided to cancel and receive a full refund. This would have gone more smoothly if you had provided both the front and the back in a single doc as the UI requests, but this isn't your fault. LOTS of subscribers don't do this. For subscribers who use a passport, this isn't an issue because everything needed is on a single page. And, you're right - if we had a UI to allow you to upload both the front and back of an ID, this would have been easier for you. This is something we'd like to do, but it's not prioritized right now unfortunately.

Response from EasyRingerJul 30, 2025

I'm sorry that your experience did not go well, but if you are having a technical problem, you must contact support and get it resolved so we can refund you in a timely manner. That's one of the reasons we have our money-back policy after signup. The customer support team will escalate your ticket to our tier 2 technical team if they cannot solve it. And if there is extra time to solve your problem (or in the extremely rare case that it can't be solved), we will not hold that wait time against you and we will refund. We always do this. We can't refund if you wait for six months and ask for all six months refund. We have to service your number for those six months. Your number was also used for text messages.

Response from EasyRingerJul 3, 2025

Hi Ashley, thank you for your feedback. We’ve looked into our records and couldn’t find any support ticket submitted under your name or email address. Our Customer Support team is always here to help and would have been glad to assist with any issues you were experiencing. If the service wasn’t the right fit, we do offer a refund as long as it’s requested within 7 days of sign-up and the number hasn’t been used for online verification. We never deny refund requests that meet these conditions. We genuinely value our subscribers and would have appreciated the opportunity to resolve this for you before the review was posted. That said, we’ll take your feedback as a chance to continue improving. Thank you again.

Response from EasyRingerJul 3, 2025

Hi, thank you for your feedback, and I’m sorry to hear that you’re dissatisfied with our service. We submitted a request through Trustpilot asking for more information so we could investigate and help resolve the issues with your subscription, but unfortunately, we haven’t received a response from you. Regarding the payment, we’ve experienced some delays with PayPal processing, which can occasionally affect how quickly payments are posted. Had you contacted our Customer Support team, they would have explained the situation and helped ensure your account was properly credited. As for your concern about not receiving support, I truly apologize if it felt that way. While we aim to respond within 24 hours, there may be occasional delays due to high inquiry volumes. That said, we’re committed to assisting every subscriber. If you're willing to give us another chance, please reach out to our team at [email protected]—we’d really like the opportunity to make things right. Thank you again for your feedback.

Response from EasyRingerJun 18, 2025

Hello, I was able to review your support ticket and I do see that the support agent misunderstood your concern that the number was "UK wide". We are sorry about that. But, the agent was also correct - you must provide proof of address if you want a UK number. We did not hear a response from you. And, you cannot upload your passport twice - once for the identity and once for the address. You'll not be able to get a UK number without supplying an address document. Your subscription is now closed and you have been refunded in full.

Response from EasyRingerMay 4, 2025

Hello, I reviewed your tickets and I can see that the support team has responded well within our 24-hour window. Your last response was "Thank you". If you are experiencing an issue, just reach out to support. That will get you better results than a bad review. *Update Response* - Thank you for clarifying that. We appreciate your honesty. Please contact support whenever you have another issue. We promise we'll get it handled for you.

Response from EasyRingerMay 4, 2025

I reviewed your support tickets. I can see that the support team responded to you well within the guaranteed time. I can see that your number was working, but you say you were trying to verify an online service. The support team was honest in saying that virtual numbers are sometimes blocked for some online services, which is one reason why we offer a 7-day money back guarantee. I can also see that you were abusive to the support team, which is something we don't tolerate. I see that you have canceled. That is for the best since this wasn't a good match for you. We're sorry it didn't work out for you.

Response from EasyRingerApr 19, 2025

I'm sorry you had a bad experience. We send out an email once you sign up that shows you how to log in. Once you log in, the instructions are there. Maybe you didn't get your log in email. Customer service is always available though to help with this. If you didn't get a response, just wait - you will within 24 hours, and typically much faster than that.