Easy Car TransportReviews of easycartransport.us

Response from Easy Car TransportSep 19, 2022

Dear Joe Merton, We appreciate your time in submitting this feedback. First of all, we sincerely apologize that the first carrier assigned to your order could not pick up your vehicle. We are so sorry to have assigned you this driver; the carrier company has already been punished. Your shipping agent worked hard to assign you a driver when the original deal fell through. We always work hard to assign legit drivers for the most reasonable price within the shortest terms. Sorry that the original driver assigned to your order was canceled, but there are things we can not foresee. As for the delay: unfortunately there are different situations that might occur during the drive. As per our records, we attempted to contact your second carrier during the transportation multiple times but received the first update one day before drop-off. Having reached them, we insisted on a discount for you, and they agreed. Consequently, we made multiple attempts to get in touch with you in order to refund the amount the carrier agreed to. However, we never received a reply from your end after the vehicle was delivered. You are a valued customer, and we hope you continue to trust us with your business. We are still looking forward to hearing from you and resolving the case appropriately. Please don't hesitate to contact us if you want to discuss this further. In light of your experience, we are making changes to ensure this never happens again. Once again, accept our apologies, and we hope for your understanding.

Response from Easy Car TransportJan 2, 2023

Thank you for your positive review and for choosing our company for your shipping needs. We are glad to hear that Brian was able to assist you in moving your car across the country in a timely and reliable fashion, and that he was able to get you competitive rates and check in to ensure all was well. We appreciate your high recommendation and are grateful for your business. If you have any further needs or questions, please don't hesitate to contact us. Sincerely, Easy Car Transport

Response from Easy Car TransportJan 2, 2023

Thank you for your review and for choosing our company for your shipping needs. We are glad to hear that Amy, Johnny, and Josephine were helpful and informative during the booking process, and that you were able to contact them at any time for updates. We apologize for the change in price after the initial driver cancelled, and we understand your frustration with the increase. However, as a brokerage company, we work with multiple carriers and drivers to find the best solution for our customers' shipping needs. We are glad to hear that your vehicle arrived on time and in good condition, and we appreciate your understanding of the situation. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to contact us. Sincerely, Easy Car Transport

Response from Easy Car TransportJul 31, 2022

Dave, We have considered your appeal carefully. You placed an order via the booking link on July 21st. The contract was sent to you, and the shipping agent to whom your order belonged has made multiple attempts to reach you to confirm the details. Unfortunately, he never got a response to none of his calls. All the inbound/outbound calls are recorded in our system, and we can certainly prove each of the statements we ever made. The first available date on the contract you eventually signed was 07/23. However, no agreement or negotiations between us (the Broker) and you (the Customer) regarding any exact timeframes of pick up were ever made due to an inability to get in contact with you. Therefore, if we aren’t aware of any urgency/tight restrictions, we acted in accordance with the contract. Please pay attention to A - Customers vehicle must be picked up within 5 business days by the Carrier selected by the Broker, or the Customer has the right to cancel this contract without penalties of any kind. Then, after many unsuccessful attempts to get in touch with you, we finally received a call from you. However, when our shipping agent told you there was no driver assigned for pick up on Saturday, the 23rd, it was the end of the good dialogue. There was no chance for Marcel, the shipping manager responsible for your order, to explain anything. Dave, I listened to all the conversations between you and Marcel, and I have never heard such obscene language in my life. Every time the agent tried to tell you something, you immediately interrupted him and repeatedly swore, insulting him personally and even mentioning his relatives. Sometimes, things may not go according to plan. And we are always open to cooperation and fast issues resolving. But when you start to get personal, it is just over the line. Such attitude and wording that you used are unacceptable. We also contacted you on Monday, July 25th, once Marcel was back to work, with detailed feedback. We wanted to get it done for you. And all that we got in response was bad language too. At this point, we stoped the communication. Suppose you need help in shipping your vehicle. In that case, you can contact your shipping agent Marcel Greene and bring your sincere apologies. After he accepts it, we can make it work.

Response from Easy Car TransportJan 3, 2023

Thank you for your positive review and for choosing our company for your shipping needs. We are glad to hear that you had a good experience with us and that you found our team to be professional. At Easy Car Transport, we pride ourselves on providing high-quality service to our customers, and we are glad that we were able to do so for you. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to contact us. Sincerely, Easy Car Transport

Response from Easy Car TransportJan 3, 2023

Thank you for your kind words and for choosing our company for your shipping needs. We are glad to hear that you had a positive experience with our shipping agent, Amy Duncan, and that you found her to be helpful, professional, and calming throughout the process. At Easy Car Transport, we strive to provide the best possible service to our customers, and we are glad that we were able to do so for you. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to contact us. Sincerely, Easy Car Transport

Response from Easy Car TransportJan 3, 2023

Thank you for your positive review and for choosing our company for your shipping needs. We are glad to hear that you had a good experience with our shipping agent, Jessica, and that she was able to help you in your time crunch by finding the best price and taking care of all the hard work for you. It is our goal to provide excellent service to our customers, and we are glad that we were able to do so for you. We also appreciate your feedback about our driver, Aleksei, and are glad to hear that your Tahoe was delivered safely and on time. We hope to have the opportunity to serve you again in the future and look forward to helping you with any future shipping needs you may have. Sincerely, Easy Car Transport

Response from Easy Car TransportJan 7, 2023

Thank you for your positive review, Oleg! We are glad to hear that you have had a good experience with our service and that you were satisfied with the transport of your vehicle. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further needs or questions, please don't hesitate to contact us. Sincerely, Easy Car Transport