Easy Car TransportReviews of easycartransport.us

Two stars for prompt and kind communication up front, but zero stars for ultimately being two-faced and completely failing to deliver - literally! Easy Car Transport (ECT) pulled a "bait-and-switch" tactic with me, where I was quoted $885 to ship my car from one state to another (a price that was contractually formalized), only to have them: 1. never show up for the scheduled (and confirmed) pick-up, and; 2. tell me that suddenly it was going to cost me more than double (~$1,800) for them to get a carrier to pick up and deliver my car within a reasonable time-frame! Before flying to my new home in another state, I left my car and keys with a friend, who was kind enough to offer to be the point-person to have it picked up from the city I had been living in. When she informed me that ECT never showed up (and never contacted me or her to bother letting either of us know), I called them the next day. ECT gave me some story about the carrier "having transmission problems" right before picking up my car, preventing them from being able to show up (how that prevented them from calling to let me know, I have no idea). Then they said that to get another carrier to pick up my car within a week or two, it would cost ~$1,800; otherwise, they couldn't guarantee they could deliver my car within a reasonable time frame! When I refused to bite the hook of their now obvious bait-and-switch tactic, telling them I no longer wanted to do business with them and that I'd find another broker, they said they had 5 days to find a replacement carrier according to the contract I signed, and that I'd be subject to a $150 cancellation fee if I worked with another broker. My response? Silent treatment - because I don't have the time or energy in my life to engage with such blatant deception and dishonesty - and cancelling my credit card that they had on file before they could charge the fee. The latter was worth the mild inconvenience it caused me, knowing that by doing so they wouldn't get a penny of my money. Moral of my story: do yourself a favor and DO NOT do business with Easy Car Transport! Thankfully, after this incident, I had an easy and honest experience with another broker called Easy Auto Ship (EAS), who stood true to their name and behind their original quote of $1,362 to ship my car, getting it to me in a matter of days. Done.

The nature of the shipping business makes the entire shipping business dishonest. It's the only way they can operate their business. No shipping company can guarantee you a firm pickup and delivery date. This particular company takes the dishonesty portion of the business to a new height. I was promised two different pickup dates and two pickup dates missed. I was called 5 & 6 times a day by my shipping agent when a date was missed, to convince me he could get my vehicle picked up & delivered as I needed. After each time he secured a new contract he was unavailable to give tracking updates as promised. Eventually I had my vehicle picked up 5 days later than promised for $250 additional dollars more than the initial contract. The old bait and switch. This bait and switch business practice is used by all the shipping companies. All the shipping companies know the cars that are requested to be shipped and the cost, which is also discussed by several other reviewers. The missed pickup dates cost me $260 in late storage fees. The agent then incorrectly charged his fee of $150 dollars to my credit card when it should have been $100 dollars. Had I not found the mistaken charge the incorrect charge would have gone through. While nothing to do with the actual review my following statement does lend credence to the honor and integrity of E Z Car Transport. My son died with the truck I was trying to have shipped back to my son's hometown, to his family. So with all that going on I ended up incurring a total cost of $510 additional dollars over my first contact. The news of my son's death and my situation was well known by all.

Saw some of the negative reviews and hoped this wouldn't be my case with ECT. The initial quote and booking was straightforward and easy. I was told the day a carrier would pickup my car and when that day came, I got a text saying they wouldn't be able to fulfill it. I scrambled to figure out what could be done all while ECT telling me they would handle it and not to worry. Basically what ECT does is they lowball you a quote to get your order and if/when it doesn't pan out they bait and switch you with a higher cost of the normal going rate to transport your car. My rep that was helping me conveniently called in sick the day after telling me my car wouldn't be picked up. Overall I would avoid this company if you want to avoid a headache.

This is the worst company to deal with. Promised one price day car was to be picked up said it was unavailable After I sign the contract. Then quoted another price almost double original quote, I was forced to agreed to that price because I needed the car in Tampa. Car was picked up on time was supposed to be delivered within two days. Car delivery is over a week late still not delivered after multiple guarantees the only feedback I get from the company is excuses after excuses they are absolutely horrible to deal with. They don't take responsibility for anything they blame it all on the carrier I informed her several times my contractors with you and not the carrier you contracted with still all I got was excuses absolutely on excusable I would not recommend anybody have any business with this company!

DO NOT USE THIS COMPANY. I scheduled them to have them pick up a car for transport but did not pick it up. They will say "We tried to call several times" but this is a lie. DO NOT USE THEM. They have terrible customer service as well... Like I said on the phone GFY!!!

I Wish I could give "0"stars ... Do not use this company!! I arranged my contract with Amber Alcott on 6/17/2022. I asked her what was the first available date and she advised the following day, 6/18/2022. She told me the price was $500 + $100-150 wench fee due to the vehicle not starting. She sent me the contracts, which I completed and had sent back to her. On 6/18/2022 I reached out to make sure we were all set up and she was not responding. I called the company and reached a representative Nate. He looked into it and informed me Amber went home before the contracts were completed and therefore Amber never had the vehicle scheduled with the driver. Amber did not inform me of a time to have the contracts in by to have it completed. When I told her I was waiting for a piece of information to input, her response was "take your time" or "no rush". If she knew this had to be completed prior to the end of her shift to secure the driver, she should have been transparent and told me. Nate, who was not customer friendly, told me he would "do his best and call me back". I had to follow up with him for updates. He finally gets a driver to complete this but wanted me to pay $150 more. I have to pay more for their mistake? No. I reminded him of a contract they had me sign and how much it stated I was paying and I will not pay a penny more. I did not hear back from him at all. On 6/20/2022 I informed Amber and Nate to make sure my contract is cancelled and Amber was reversing everything she told me on 6/17/2022. Keep in mind, this was all done in messages and I have them all as proof. Horrible customer service.