Ashley K.
No complaints here!
Easy to navigate website. Lots of product details available too, which helped me learn more before I made my purchase.
Eastern Jungle Gym has been manufacturing wooden swing sets and "creating childhood memories" for more than 22 years. Our website allows customers to purchase our cedar playsets, DIY swing set kits, accessories, hardware and rubber playground mulch. It also features blogs, videos and lots of information about swing sets and children's play.
Eastern Jungle Gym (easternjunglegym.com) has 248 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ashley K.
Easy to navigate website. Lots of product details available too, which helped me learn more before I made my purchase.
Rasp
Easy to build, love this product and would highly recommend!
Response from Eastern Jungle GymMar 26, 2015
We are very happy to hear that, Rasp!
Tracy P.
Point click add 2 to the cart. Enter credit card information. Click on order. Came in 2 days. Great efficiency. Pleasure to do business with and I do not have ANY reservations in referring /recommending any and all!
Response from Eastern Jungle GymMar 26, 2015
Hi Tracy. Thank you so much for the feedback. We're so glad to hear that your experience was positive -- our goal is fast, simple and pleasant service!
Mark S.
I was e mailed a coupon so I went to the site to purchase a swing. Upon checkout the coupon code did not work. I checked out anyway and e mailed their customer service and they credited the coupon amount back to me. Good deal! About a week later the swing came packaged in a torn open flimsy single-wall cardboard box. Luckily you can't really damage a swing.
Response from Eastern Jungle GymMar 26, 2015
Hi Mark. We appreciate your feedback. We apologize for the packaging issue and we will work to improve this going forward.
Nicole D.
We loved everything that we got from Eastern Jungle Gym! Great quality. Will definitely buy from this company again!!
Response from Eastern Jungle GymMar 26, 2015
Glad to hear it, Nicole! Thanks so much!
Scott A.
I ordered the Easy 1-2-3 A Frame swing set bracket. From the website: "There is no need for measuring or cutting -- simply slide the wood into the bracket and screw in the bolts!" Simply sliding the wood into the bracket proved nearly impossible. I ended up using a sledge hammer to get the brackets on the 4x6, but it looks horrible because the bracket couldn't take the hits. It was the only way I could get the bracket on the board though. After being gentle and trying to get it on with a rubber mallet, etc. I gave up and used a small sledge hammer. Ultimately the brackets work and are very sturdy, but It would have been nice to have some instructions around how the brackets should fit and if they don't fit follow these steps. I would probably buy the brackets again, but I would definitely trim down the 4x6 so that the bracket went on without a lot of force.
Response from Eastern Jungle GymMar 26, 2015
Hi Scott. We are sorry about your experience. Thank you for taking the time to give us some feedback. We are always looking to improve the customer experience and we really appreciate your suggestion about the instructions.
brenda L.
the only complaint I have is when I called the company after placing the order to inquire about a price for updating something with my playset he said he would discuss with the manager there call me back. He never called back.
Response from Eastern Jungle GymMar 26, 2015
Thank you for the feedback, Brenda!
Brent B.
Was very happy with how they handled things. They forgot to ship one part of my order and after calling them and talking with them briefly, they shipped out the parts the next day-no questions asked. Excellent customer service.
Response from Eastern Jungle GymMar 26, 2015
Thank you for the review, Brent. We appreciate you taking the time to share your experience!