Elizabeth F.
Over priced garbage
Over priced garbage. The directions are lacking and the brackets are too small for the suggested size of lumber.
Eastern Jungle Gym has been manufacturing wooden swing sets and "creating childhood memories" for more than 22 years. Our website allows customers to purchase our cedar playsets, DIY swing set kits, accessories, hardware and rubber playground mulch. It also features blogs, videos and lots of information about swing sets and children's play.
Eastern Jungle Gym (easternjunglegym.com) has 248 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Elizabeth F.
Over priced garbage. The directions are lacking and the brackets are too small for the suggested size of lumber.
Martyn
I ordered a swing set and tower for almost £700, I waited 7 weeks for delivery when the website said it would be 2 weeks! On the day the set was due for delivery two guys turned up and dumped a load of timber on my drive and two boxes. The instructions are shocking, the images of how a part should look once it is assembled looks nothing like the finished article. I should of know when I saw that one of the items you need for construction is a saw! Why? Surely all the items are made to measure.. That was my first mistake, nothing fitted as it should and had to be cut to fit, the boards were not pre-drilled something I have never experienced and on the subject of the boards most if not all had splits in them and were warped. Two days later and its up. I am sure our Grandchildren will love it but quite frankly it looks awful. DO NOT buy this unless you have good carpentry skills as you will not be able to assemble it.
Response from Eastern Jungle GymJul 27, 2020
Eastern Jungle Gym is a USA-based company that has been selling wooden swing sets since 1992. All of our order numbers begin with a W followed by four numbers, e.g. W1234. It appears that your review was intended for an international company, possibly operating under our business name and violating our copyright/trademark. We kindly request you remove the review as it is inadvertently affecting our business. Additionally, to assist us in investigating this issue further, it would be very helpful if you would provide any information that you have regarding your purchase via email to [email protected]. Thank you in advance for your help.
Robert P.
A-Frame bracket I purchased is excellent, first class. However, the lag bolts I ordered with it were absolute garbage. I predrilled the holes and 2 of these broke off when screwing them in. Now I am stuck with posts with broken off bolts.
Response from Eastern Jungle GymMay 21, 2016
Hi Robert. We are very surprised about the hardware, as we have never experienced any breakage with the lag bolts. We are sorry for the inconvenience, and we thank you for sharing this pertinent information with us.
John R.
Paid extra for shipping , still waiting for item. Waste of money for shipment.
Response from Eastern Jungle GymApr 26, 2016
Hi John. We have contacted you offline in regards to your order, and we have issued a full refund for all shipping costs paid. Thank you.
Andrea
I ordered two sets of 41" monkey bars for a playground set I'm building. The bars arrived as scheduled, but the packages were totally demolished. One of the bars had a small dent and unfortunately Eastern Jungle Gym didn't include enough hardware (screws) to attach the bars. One box didn't have any hardware at all and the other box contained only enough hardware for 6 bars instead of 8. Very disappointing since the website said the order included the necessary hardware. I will say the bars seem to be pretty decent quality but the gauge of the metal is a bit thin. A thicker gauge would be better.
Response from Eastern Jungle GymMar 10, 2016
Hello Andrea. Thank you for bringing this to our attention. Please expect to hear from an Eastern Jungle Gym customer service representative soon regarding the replacement monkey bar and the hardware. We appreciate your review, as customer experience is our top priority. We will revisit our packaging procedures to see how we can better ensure that the order arrives in the condition in which it left our facility. We apologize for the inconvenience.
Scott A.
I ordered the Easy 1-2-3 A Frame swing set bracket. From the website: "There is no need for measuring or cutting -- simply slide the wood into the bracket and screw in the bolts!" Simply sliding the wood into the bracket proved nearly impossible. I ended up using a sledge hammer to get the brackets on the 4x6, but it looks horrible because the bracket couldn't take the hits. It was the only way I could get the bracket on the board though. After being gentle and trying to get it on with a rubber mallet, etc. I gave up and used a small sledge hammer. Ultimately the brackets work and are very sturdy, but It would have been nice to have some instructions around how the brackets should fit and if they don't fit follow these steps. I would probably buy the brackets again, but I would definitely trim down the 4x6 so that the bracket went on without a lot of force.
Response from Eastern Jungle GymMar 26, 2015
Hi Scott. We are sorry about your experience. Thank you for taking the time to give us some feedback. We are always looking to improve the customer experience and we really appreciate your suggestion about the instructions.