Eastern Jungle GymReviews of easternjunglegym.com

Instructions are horrible, they're black and white and basically like a photo copy. A lot of typos, there were part numbers that didn't even exist. Had the add on wood roof and add on bottom clubhouse. There were no instructions for either. I had them email to me. And printed them out, in color. Which made it a lot easier to follow. A lot of the wood was warped. Roof supports didn't line up correctly, so the cap doesn't sit that well. It was delivered in like 9 boxes on a flatbed, 2 guys with a small hand cart that was about 1/4 the size of some of the boxes. And I had 2 roof pieces come cracked. I called up and they said we'll send them to you no charge but we'll need a cc# to charge you $20 shipping. Really!?! I spend $6,000 on a wood swing set with warped wood, bad instructions, missing instructions,missing bolts..... Forget it, you got enough of my money, I had to glue and clamp with construction adhesive. All said and done, it is an impressive set and my kids love it, but I'm not too sure if I would recommend this brand. Which after seeing ours, we have some family and neighbors who are thinking of making the investment on one of their own.

Parts arrived intact. Good quality. Zip lock bag of one of the bolts and nuts broken and pieces loose in box. Written instructions on individual assembly of pieces on the beam. A checked packing list would have been very helpful. Had to call for missing bag of bracket hardware. Customer service very helpful. Had to separate order hardware for beam assembly of tire swing, glider, slings as required. (extra $199)

The products were good, but no instructions online or with product assisting with installation. Prices a little high even with discounts.

The ladder was sturdy but had a notable split in the longest piece of wood. I was able to repair it with no concerns. It also arrived with no instructions. It is not complicated to install, but instructions would've made it a little quicker. With that being said, it looks great and is very sturdy. I am 230lbs and stood on the bottom step with no fear of it giving out.

I had to use them because my kids were ready to swing. But the sides were concave making it extremely difficult to put 4x6 in. The steel actually split once in so far. I sanded down the 4x6 prior also. Overall great idea but needs some quality control to make sure fit is correct.

Good experience thus far

Received the accessories I ordered so quickly! At first glance everything looked great and seemed high quality, but later was disappointed to see that the materials used for the swing seats were of a low-grade plastic. Also the handles in the trapeze bar were made of plastic rather than painted aluminum which would be more durable and longer lasting. Overall the accessories seem well made. Just hoping they hold up to the wear and tear of 4 kids!

I recently ordered the "Classic Cedar Swing Hardware Kit". Shipping took right at a week, not super fast but good enough. Overall, I'm pleased with the quality of the product. Everything looks top end as it should for a $299 hardware kit. However, the packaging is woefully inadequate. I understand that this is a large, heavy package and it surely gets abused by the carrier. That is no fault of Eastern Jungle Gym. When I received my package it was severely damaged with several gaping holes. A bag of bolts busted as well and bolts were falling out of the box. Both metal brackets were hanging out of the box as well. Fortunately they were not scratched too bad. From the looks of the package I was sure that there would be numerous missing parts. By some miracle everything was accounted for. This could be pretty easily remedied by the following. First, wrap both metal brackets in bubble wrap and tape. They have a lot of sharp edge and angles that easily cut through the box and delicate plastic bags of hardware. Second, all the bolts/washers, etc should be placed in a small box, and then packed in the main box. The plastic bags they come in are not nearly durable enough to survive the shipping. All in all I felt pretty disappointed that more care was not given to protect my items. For a $299 product, this is not acceptable. So I would rate it as follows: quality of product...5 stars quality of packaging...1 star average rating....3 star