East Coast HardwareReviews of eastcoasthardware.com

After several attempts to get a part from East Coast Hardware that was not delivered with the original order, they gave the worst customer service experience in the world. The order was placed in May 2020. On May 14th, we reached out to the East Coast Hardware and spoke with Sherylene, she was helpful and she issued a ticket number. Well the promises she made fell through, so I called again on May 20, June 1, and again on June 15th. We talked to Sherylene, Marie, Pamela and then a supervisor. We were asked to provide pictures of what we received, we were asked to pull the part back out the ground and to send it back. We were promised a refund. Finally, after almost two months of BS, they finally told us the part number and said we needed to order it. We went online and found the part at LOWES for a measly $10. Are you kidding me???? East Coast Hardware, you will NEVER GET ANOTHER DIME FROM ME.

This place is a Bait and Switch operation, they list items they don't have yet allow you to place orders to get your contact information. They cancel orders by saying you didn't provide a valid phone number yet you did, or that your order was damage in the warehouse, or some other excuse. They won't be honest even if you call them, they will tell you everything is good yet later you will receive an Email saying the order has been closed. If they have all your contact information why can't they call and explain things? They just don't care about customers! Yes Im frustrated, I had place 5 different orders over two weeks and not one item was ever delivered.

I had searched for weeks for a rectangular cantilever umbrella for my wife's birthday. I found one that was perfect on wayfair and waited about seven days and on the day of delivery got a message that it wouldn't arrive until August. I cancelled it and started searching again and came across East Coast Hardware. The umbrella I got is twice as nice as wayfair...larger with surrounding mosquito net and solar lights. I paid $100.00 more than I would have at wayfair and got twice as much for my money. I paid to have it arrive in two days on Saturday evening on Tuesday my umbrella arrived and put together in about 45 minutes. $302.00 I found one without the netting in Ocean City Maryland for $1450.00

This is clearly a scam. My friend and I both ordered a Yeti Cooler from East Coast Hardware and we both received a container of Mr Clean instead. Contacted the seller who could offer no explanation or even an attempt to sell the right product. They only said I had to file a claim through Amazon. It is pretty clear that East Coast Hardware is using false advertising to try and scam customers. Absolutely disgusted.

Stay away! Dropship scammers - I ordered a sink, it was delivered in 2 days... in pieces. They promise 30-day return - that's a total lie! I called them, emailed pictures, they told me to "wait until they contact the manufacturer about sending it back and getting return authorization...". I am still waiting... Meanwhile, we got a sink from Home Depot. The broken sink is still clogging our hallway. Don't waste your time and money on these scammers!

I wished I would of read the reviews before I ordered my cleaning supplies...200278789 I ordered these items overnight on June 30th I currently have not received them and it is now 9 days after the fact. I am beyond frustrated with this company. I will NEVER order from them again. I called and spoke to someone with a heavy accent overseas...she of course offered me no assistance! I have asked for my overnight fee I paid for and they stated they will put a request in...what?

Order 4 items and only received 2 but am fully charged. Contacted numerous times, no one will get back or give a definitive answer. They are stealing money from the customers.

Placed an order 5/22/20. Told would be advised when shipped. Today's 6/27/20. Called in for status, was told was cancelled. No explanation available. First & last dealing with them.