East Coast HardwareReviews of eastcoasthardware.com

Garbage Scam site. No confirmation number but they sure take your money. Do not give them card info. Not a single person from their overseas call center can answer your questions or find your info and will promptly hang up. Contacting BBB

Placed an order, never received confirmation but took a screenshot so I had a confirmation number. Called to see if they had received it and they did. Still never received the item after a month, called and they said the order was cancelled on their end for some reason, no notes in the system. Horrible company, will never order from them again.

I purchased an item from East Coast Hardware and my order was cancelled without notification. I called the customer service line and was told my credit card company cancelled the transaction. I then called my credit card company and they said the charge was actually reversed by East Coast Hardware and my card was still active. East Coast Hardware's customer service then told me to place the order again and I did. I called them two days later to find out they cancelled my order without notification again, alleging it was still the credit card company. I asked them to look into the item and they told me it was marked 'out of stock' the day before. So essentially it seems like East Coast Hardware either lied to me or was ignorant of the reality in order to cover their inventory and web site issues.

I bought a bike helmet for my child recently and even though my credit card was charged I never received a confirmation email. I tried emailing and calling multiple times with no answer to either the phone calls or the emails. What kind of business is this? Who runs businesses like this? Either do it right or don't do it at all. Blacklisted for me.

This company is FRAUD and LIARS!!!! DO NOT TRUST THEM even tho they answer their phone and tell you what you want to hear!!! I saw how they have perfect reviews on their site then if you go to google it has terrible but accurate reviews!! I ordered a pool which was confirmed with order # and have it in writing that they shipped it. They stated on the phone it was shipped and that it was in stock when I purchased it with the help of the associate. I waited three weeks with no reply from the company then called them and find out they canceled the order and stated it wasn’t in stock!!! This has prevented me to get a pool anywhere in the nation even if I buy the most expensive item nothing is in stock now that they had me wait a month into the summer!!! They never had the item in stock in the first place and bold faced lied to me multiple times stating it was shipped!!!!! All they want to do is get your purchase locked in and then find anyone that has the pool so you buy from them but they never verified that they really had the pool in stock and just tell you anything!! I also have been waiting for a manger and of course they can’t get one on the phone !! I will be reporting this company to the consumer protection bureau and FTC as well as all complaint sites for illegal practices!!

I received the items I ordered in a timely manner but needed to return some of them. The return process and the 15% restocking fee is ridiculous. The items hadn't even been opened from the box they were shipped in. I should have just gone with Home Depot or any other store that has a reasonable return policy.

I would give 0 stars if I could... I purchased a pool for the last 2 weeks tracking says it is sitting in their warehouse. When I call, no matter what time of day or how many times, no one answers their phones (customer service and sales). I tried to submit a ticket and the response was "There has been an error processing your request". Guess the only thing working their is the ability to take money from people. Unfortunately I paid with my debit card, instead of with my credit card, so it's going to be harder for me to get my money back. But I plan on writing to the NJ Division of Consumer Affairs and also contacting the NJ Attorney General, since that is where there business is located. TOTAL SCAM... stick w/Amazon, at least you have some degree of getting your money back when you use them.

I ordered a pool on 5/2/2020 and received an order confirmation advising it would be shipping in 5-7 days. I called their Customer service team on 5/15/2020 to track the pool and I was first advised that they were now on back order and didn't know when they would be able to fill the order. I requested to speak to a decision maker and was sent to the "Escalations Department" which basically was a line that hung up on me. I called in a second time and found out that the order was actually CANCELLED ON 5/4/2020!! There was no communication about this. Evidently their system automatically cancelled the order and then NEVER REFUNDED my money. I am now having to go through their "Escalations team" to get a ticket submitted to refund my money for the order that THEY cancelled. BUYER BEWARE! This is not a reputable company!