East Coast HardwareReviews of eastcoasthardware.com

I am very pleased with east coast hardware. I ordered two chain link fence gate wheels. They shipped on time and in great shape. I installed them and they work grate.I will order from them again Thank you east coast hardware.

I purchased the Power Air Fryer from them through Walmart's site. This East Coast Hardware sent me the small, less expensive and cheaper version called Pro instead of Oven which is valued at 40% less. I called Walmart to complain and they said I had to Call ECH. I called Saturday. Their phone system answers and tells me what to push to get to customer service. I do all that. It has me on hold and tells me I am the next customer in line. After about 20 minutes, I look online and find out their company is CLOSED on weekends. Why doesn't the phone system say that? Why do they make it seem they are open and keep people on hold needlessly. I then called again Monday (today) morning. The phone rang once and went to a busy signal. I tried for about an hour to get through. FINALLY - got through.. again the same phone system, this time however it gave me hold waiting time expectations. Says I am #2 in line, expected hold time is 1 minute. About a minute later, I am #2 on hold, expect wait time 2 minutes. This went on and on. I actually made 3 other phone calls while on hold. After 20 minutes I was still on hold. Number 2 in line, expected wait time 21 minutes. REALLY?? Never moved up the queue and never got answered. WHAT A JOKE. They ripped me off, then they don't answer. I called Walmart again to complain. They are going to investigate this company and they are going to take a return and refund. I would NEVER buy another item from this company.

Ordered through Amazon a case of toilet Delimer.. I guess it was shipped because Fedex Stopped the delivery down the line due to the box being damaged. These guys don’t respond to emails and they don’t answer the phone listed under their contact info. I will always make sure on any additional product orders from Amazon that this company is not the vendor. Can’t believe Amazon allows them to be a participant company

On the 26th of August (through Walmart) I ordered a set of 5 shelves. Even the description of the item says Espresso shelves (pack of 5). On the 31st of August, I received 1 shelf, badly damaged in 4 spots and poorly packaged (it looks as if someone found a scrap piece of a cardboard box, wrapped it around the shelf one time, use a minimum amount of tape and then shipped it out) As I said, very poorly packaged. I immediately sent in a ticket and had a quick response saying they would look into the problem. A week later, having heard nothing else from them, I sent in another ticket ... same results, we're looking into the warehouse for a solution .... then nothing After having 5 different exchanges of emails, all with the same response, we'll look into this and then ignore you, I have given up. Walmart tells me to contact East Coast Hardware, and they tell me it's been past 30 days so they won't to do a refund. BBB won't do anything, because this company is not a member of the BBB. I CAN NOT RECOMMEND this company. They will take your money and laugh all the way to the bank.

I agree they do not provide any service, so beware. If you are ripped off, you might want to call your credit card company and get your money back that way.

This company is criminal and it is unbelievable to be that Amazon does business with them. They advertise at case-price, for an item that sells down my street for 50-60 cents, then list that they are selling me ONE CAN FOR OVER $60.00. Someone please prosecute these criminals. I am reporting them to the MA AGO immediately. They rate worse than 0 of 5 stars. It is association with criminal companies like this that Amazon will fall one day: I can't believe that I pay monthly for prime to have Amazon introduce me to these criminals-you should cut ties immediately, because a civil suit will follow the criminal suit against this company. HORRIBLE!!!!!!!!!! SCAMMING AMAZON'S CUSTOMERS WHILE BEING PROMOTED BY AMAZON. AMAZON SHOULD BE ASHAMED.

BUYER BEWARE this is a SCAM company. I wish i could give it 0 stars. They use a technique call bait and switch. I ordered aadveristed item with them and recived another item of 1/3 the value. This company should be put under review Please AVOID buying from them. I will also contact the Better Business Bureau to initiate a formal complain

You will not see yr money back once in case of a return, paying shipping costs both ways. I do not recommend dealing with them. I addressed my problem to a paypal, hope they will be able to help me out.