East Coast Collector's ServiceReviews of eastcoastcollectorsservice.com

Typically have a great experience but this time sent card back with no protection but wrapped in paper. Card suffered a little damage. Usually better than this.

The service that they provide is good but their customer service skills need to be improved.

Its expensive but usefull I've tried it out last month

The Good: Website ordering was easy with plenty of options. A staggering number of pen options to match exactly the type of aesthetic you are looking for. My send-in item was returned promptly after the signing. The autograph signature was solid with the paint marker obviously well-primed and not dull. Prompt replies to email questions. The Bad: The sealed action figure I sent was well-prepared and I was careful to protect the card back. The condition of these additional precautions upon return made me thankful I took the extra steps to protect it. The figure and card back itself were damage free as a result. The Ugly: It was under $7 for me to ship USPS, but I was charged $20 for return by UPS. When asked, the owner explained it was due to the "time" it took to place my figure in the same box I sent it in. It's a shame, honestly, as I feel this cheapens the perception of the business and my experience as a whole. This felt like I was being lied to and stolen from after already paying a significant fee for the service I requested and paid for. The original purchase receipt for this fee indicates "Ship by Weight" which further adds to this feeling of deceitfulness. A refund of the difference that was actually paid was refused.

Do you have any job openings? Very interested? let me know

the cards were not signed in the designated areas. kind of a letdown to get them back after imagining how they would look for a month.

Products are fine and arrived eventually. For the high prices I would expect customer service to be a little less rude when answering questions.

Needs some improvements in directions of Send-Ins. There was no address available online pre-order or in the order confirmation email. Quick to respond to customer service email, but would have been easier if info was up front. Also beneficial to know that you can only use USPS only for PO box shipments. Spent needless time stopping by Fedex for shipment to be turned away. This is experience just sending in thus far. Experience on turnaround TBD