East Coast Collector's ServiceReviews of eastcoastcollectorsservice.com

Response from East Coast Collector's ServiceJul 3, 2026

This couldnt be futher from the truth. For starters you placed an order on March 4th with a send in deadline of march 14th. Send in deadline are not signing dates. Your order shipped back to you on april 6 with your supplied SASE. As explained to you due to Mr. Glovers health he was not able to write any character name inscriptions, which we did not charge you for. If you watched the news this week he has been everywhere because he has alzheimers disease. We were not aware of that he could not write inscriptions until day of signing, and we wouldnt know in advance since its a convention and not a signing we own. Additionally on April 16th you were complaining that your item had not arrived yet, and claimed you spent 1000s of dollars which is also not true since your order with authentication was $162. We explained to you that we shipped your item on April 6the and shipping delays happen and is out of our control, which you did not seem to understand nor care. Items are delayed all the time. Signers have the right to refuse any item or inscription at their discretion without any advanced notice. This is standard in the autograph industry. You're welcome for having your item perfectly and authentically autographed and shipped to you in under 3 weeks after a signing event. Once again we are not in control of the signer or their rules or health when it comes to anything other than having an item autographed and we are also not in control of any shipping delays by USPS/UPS. reply: we never once said we send it when we send it. We literally sent you a shipping notification. We literally said a pre-paid label that your provided and didnt have your own tracking for aas well as shipping delays is out of our control. We literally told you the day we shipping your item about his health issues and inability to sign anything other than his name. Thats more than any other company would do. If you cant understand a signers health issue at a convention that si out of any companies control, or a shipping delay from carrier that is out of our control, or feel free not to order from us

Response from East Coast Collector's ServiceJul 3, 2026

Lets tell the full story... Customer's send in item never arrived for a convention signing. Terms & conditions, agreed to upon checkout, specifically state customer's items must arrive on time and is solely customers responsibility as talent/agents/promoters are paid in advance. Customer's item never arrived at all. Customer refused to give us tracking to prove to us his item was delivered and possibly our error for a missed item. Bottom line is talent/promoters were paid a week in advance & final count numbers are given at that time. It's no different than missing a concert that you paid for tickets, or a flight that you didn't show up for etc. Its solely your responsibility to show up (make sure your item shows up on time). We do not have customers item and we never did otherwise we would of had it signed and shipped it back like the 1000s of 5 star customer reviews we have all over social media. Customer simply does not understand this, nor can he prove his item was ever shipped to us/arrived despite our consistent requests to provide us a tracking number for his item.

Response from East Coast Collector's ServiceNov 11, 2025

Asking us multiple times if your item arrived to us when we state we do not reach out to customers to let them know their items have arrived, customers have tracking for that purpose is hardly 1 star service. We are a small 2 person operation with full time jobs in addition to this business. contacting 1000s of customers to let them know their items have arrived is a full time job, defeats the purpose of tracking, and simply isnt feasible. No other company reaches out to let customer know their item has arrived. We do reach out if there is an issue upon arrival such as damage. Placing an order is easy using drop down menu selections for your specific item. Glad your orders arrived signed perfectly!

Response from East Coast Collector's ServiceFeb 16, 2025

You were emailed 3 times, starting with the day you placed an order for a TPA authentication regarding what autograph signing order this was for. You never replied nor did you ever send us an email once regarding your order.

Response from East Coast Collector's ServiceNov 15, 2024

The actual true story is that the customer ordered a table photo from Rhode Island comic con mail order. It specifically states in several areas of our website including on every pre order signing product that there are no image requests on table photos, because we cannot predict what images will be available at time of signing. Additionally all talent & convention are paid in advance. Customer requested a specific character name, for which the table photo wasn't available in that character. Customer wanted restitution for a perfectly signed photo shipped in under 1 week after the event. Talent had already obviously been paid for the autograph and customer expected we should simply cancel his order since his image requests wasn't met, Customer refused to accept that his order was met exactly as ordered, a table photo with an authentic autograph. As stated there are no image requests. We refunded our profit from the signing in the interest of customer service. And our 1000s of positive reviews reflect our reputation.

Response from East Coast Collector's ServiceJul 15, 2024

Order was placed in April 2024 for a preorder signing event that was scheduled for September 2024 as stated on website, with a send in deadline of Sept 6, 2024 and is obviously now canceled due to the talent passing away yesterday. All previous email questions were promptly answered with the last one being April 16. Order will not be fullfilled obviously since talent passed away 24 hours ago 2 months before event date.