David in M.
Not able to fulfill orders.
I received a notification that the label was created. Then nothing for 5 weeks. I corresponded with customer service via email and repeatedly was given assurance that they would prioritize the order and it will go out soon. That never happened. After enough of the generic emails back, I asked to cancel the order twice and get a refund. They said I would be refunded within 2 business days, but that never happened and my emails about were ignored. Finally I asked my bank to reverse the charge. They refunded me but needed to contact the company. I finally received an email from the company that said they would accept the chargeback. What really bothers me is that I saw an ad on TV still pushing a product that they are unable to fulfill.




