EarthingharmonyReviews of earthingharmony.com

I would give this company zero stars if I could. I followed all of their instructions to make a return. I am still waiting over a month. They keep making excuses as to why I cannot be refunded. Extremely unorganized. I should have known id never get my money back as they kept trying to convince me to keep the shoes. Don’t buy from Earthing Harmony!!

This company took $300 of my money. I waited weeks to hear about my purchase. Over the course of 3 weeks I emailed them several times and received no replies. I contacted them through their chat bot on their website, and nobody ever returned my messages. I called their phone number several times. Nobody ever picks up, and they never return the messages. When my package finally showed up about a month after I ordered it, the shoes were damaged. They package them in soft cardboard gift boxes and then put them in a bag. They were completely crushed when I got them and I needed to return them. When I tried to start a return on their website with my order number and email, I was told that my order never existed. I am currently in the process of getting my money returned to me from my bank. These guys are thieves! Do not send these people any of your money.

I made a huge purchase July 2025 in the amount of $572.50. Basically bought a set for family members. The sheets were very poorly made. The pillow cases were different sizes and shapes and I just gave up and returned them all. The return was received August at the end of the month. I have yet to receive a refund. They claim not to have record of my order, the return, much less a refund. We are talking about $572.50.

Horrible customer service. They refused to pay the exchange fee in Canada because the fees were too high (150$) and they took so long to response that the 30 days were passed to file a dispute with Pay Pal. Also the shoes are only usable in good weather as they are not resistent at all to water.

This company lists itself as being in the US but it is not. They also claim a quick shipping time, which isn't possible if the shoes come from outside the US. Not being transparent about their location means that we will also owe tariffs we were not expecting. We tried to cancel our order and they didn't do it, continuing to ship the order instead and now not only do we not have the shoes in the window we needed them, we are going to owe money to tariffs and have to return the shoes anyway. I just want others to know the things they are not disclosing clearly on their site.

I bought, I tried, I did not like, I contacted and all I was offered was a 15% refund. What a poor way to honor their guarantee! I was told since I had opened, washed, and used the sheet and pillow cases, they could not refund my money. They said that they would refund me 15%, and if I accepted that, I was in agreement. I accepted because that is all they would refund me, but I told them that I was definitely NOT in agreement. What a dishonest guarantee when they say 45 days to decide and if not satisfied, they will give back your money because they don’t want it. LIE! LIE! LIE!

I ordered the women’s grounding loafers in size 7. They sent me 8’s which are too big. I tried steaming them to shrink them but no luck. When I reached out to them they gave me $20.00 back in a pair of $184.00 shoes!! But first I had to send them multiple pictures. To me that refund was an insult!! No mention of returning them.

Poor customer service. I ordered a pair of shoes from this site. I wear a 6 1/2 M width shoe. They don't have half sizes and I'd normally size up if a 1/2 size isn't available. But their site said to get a snug fit, so I ordered a size 6. No width is mentioned so I thought it would default to a Medium. The shoes are boats. They were too long and so wide I couldn't keep them on my feet. I called their Customer Service line. No human answers this phone, period. So I sent an email. The Rep. explained their sizing - why wasn't this explanation on their website? She told me I could exchange them and they would pay for the return shipping, but if I wanted to return them, I had to pay for shipping. I pointed out that since they did not explain their sizing properly, I had no way of ordering the proper size. Apparently they don't care. I have to pay to return these useless shoes. I also had to photograph them! They want to know the shoes aren't damaged. I will never order from this company again. On top of the size issue, these shoes have no soles. You can feel the floor as if you were wearing soleless moccassins. This company is out to cheat its customers.