EarthingharmonyReviews of earthingharmony.com

Don't Be Drawn in by Their Customer Service and Returns/Exchanges. I cannot tell you how horrible this experience has been, but I will try. I bought a pair of shoes for myself, and they were a size too large. A complete disappointment. I tried them on with a carpet indoors to determine whether they fit properly and were comfortable. That is what customer service said to do. Since they were too big, I asked for an exchange. They wanted a picture. Additionally, the customer service representative was extremely uncooperative. Not what I expected. Oh, did I mention I do no have a smart phone in order to send a picture of the condition of the shoes, not that that would have mattered. How can a company advertise a satisfaction guarantee if customers aren't even allowed to try on the product before deciding whether to keep it? That completely defeats the purpose of a risk-free purchase. To make matters worse, the company's lack of communication was equally disappointing. Ignoring legitimate customer concerns is just as unprofessional as refusing to honor a satisfaction guarantee. My experience left me feeling angry and disappointed. The exchange policy does not match the expectations created by the company's satisfaction guarantee. I will NEVER purchase from Earthing Harmony again, and I absolutely will not suggest anyone I know EVER purchase from your company. In this day and time, exchanges or refunds are supposed to be simple and straight forward. Get your act together! Buyer Beware: RUN AWAY!!!! Don’t be tempted. They are a scam!

C'est le pire service clientèle que j'ai connu. J'ai fait l'achat d'une paire de soulier avec beaucoup d'intérêt pour ce type de technologie santé. Les souliers étaitent si larges que j'ai du les retourner a mes frais. On m'a promit un remboursement de 15.00 $. J'ai dû les soliciter pendant des semaines pour qu'il respect leur engagement. Je commande une seconde paire de soulier avec un modèle plus étroit. Ce modèle est aussi large au pied et très inconfortable. Je le retourne aussi a mes frais. Je retour avecles souliers la cire acheter lors du premier achat . Je fourni tout les papiers de correspondance que nous avons dans le paquet de retour avec le cire et les souliers. On me dit qu'il n'on pas recu la cire ????? alors qu'elle y était vraiment. Ca m'en couté 70 $ de shipping. C'est une entreprise broche a foin et dont le service clientèle est vraiment pouri !!!! C'est beaucoup de temps et d'argent perdu pour un achat que je désirais positif. Le service clientèle est très decevant mais le remboursement a été fait en totalité après des mois de démarche !!! J'ai fait l'achat des souliers en mai et le remboursement final s'est fait en aout après plusierus démarches. Ouf !!! Marie-Andrée Thivierge This is the worst customer service I have ever experienced. I bought a pair of shoes, very interested in this type of health-focused technology. The shoes were so wide that I had to return them at my own expense. I was promised a $30.00 refund. I had to chase them for weeks to get them to honor their commitment. Even after they confirmed the refund, I never received it. I ordered a second pair of shoes in a narrower style. This model was also too wide and very uncomfortable. I returned them at my own expense as well. Along with the shoes, I returned the wax I had bought during the first purchase. I included all our correspondence in the return package along with the wax and the shoes. They claimed they hadn't received the wax????? even though it was definitely in there. I was told the refund for the shoes was being processed and would show up on my statement. I NEVER received it. This whole customer experience has been deeply disappointing, and I feel like I’ve been robbed. It cost me $70 in shipping, plus I never got the refund for the shoes and the wax!!!!! This is a shoddy, unprofessional company with truly terrible customer service!!!! It was a huge waste of time and money for a purchase I had hoped would be a positive experience. Marie-Andrée Thivierge

I ordered a couple pairs of shoes from this company - one of them fit well (although mind you, neither of the bottoms of the shoe have any tread, and have a flat polished surface that easily slips & slides, unless walking on a rough surface). the other thong-style flip flop did not fit, and was painful in between my first two toes just in the 30 seconds of trying it on. I immediately contacted the company about a return of one of the pair of shoes. I contacted them so many times, and each time they would not provide a return shipping address. They wanted me to fill out information online, then they wanted me to send photos of the bottoms of the shoes, then they said this wasn't sufficient, and they now needed photos of the tops of the shoes, before they would disclose the return shipping address. the customer service support person -- located somewhere in Asia -- said they were not able to disclose the return location, and that it would need to be emailed to me in 24 hours. finally after a couple of weeks of hassle, and much back and forth, moreso than i've ever experienced in returning an item, they did email the return shipping address. I paid for the return shipping myself, and still have not received a refund for the item. i am disappointed that others are also saying that there is an additional restocking fee that the company charges. for this reason, i would not recommend this company, as they do not have a supportive, integrous process for handling returns, in the instance that an item does not fit or is uncomfortable. Sadly very disappointed. If it is not resolved in a proper manner, and the full refund received in a timely fashion, I will certainly be putting out the word to my community, buyer beware.

Buyer beware, refund is NOT real! I ordered sandals, they arrived 4 weeks later, near the end of summer. The sandals had a horrible chemical smell, but most importantly, they are just a thin, cheap looking and feeling sole with an ill-fitting sandal topper. There is a copper or metal piece in the sole as advertised. Everything else appears to be false advertisement. As for the "full refund," that is a scam. They hassle and hassle you about exchanging. Then they finally offer you a partial refund after you pay for shipping AND a restocking fee. Bogus company selling sub-par product for a premium price.

Received defective sandals, poor quality control for such an overpriced product. No support because they were worn once, to find the rivets digging into my foot. Plenty of AI spam and AI support letters, but nothing real in this sham of a company with products made overseas by cheap labor. 124 dollars wasted for unacceptable quality , this company does not stand by its products, but will spam you with ai lies to no end.

I deeply regret purchasing from Earthing Harmony. I bought a pair of shoes for my sister, and they were a complete disappointment. The shoes felt flimsy, poorly made, and hurt her feet almost immediately. She only tried them on indoors to determine whether they fit properly and were comfortable—exactly what any customer would do before deciding whether to keep a pair of shoes. Since they were so uncomfortable, I requested a return under the company's advertised money-back satisfaction guarantee. Instead of honoring it, they denied my refund, claiming the shoes were "damaged" or "worn." That accusation made absolutely no sense. The shoes were not damaged. They had simply been tried on indoors to determine whether they fit. How can a company advertise a satisfaction guarantee if customers aren't even allowed to try on the product before deciding whether to keep it? That completely defeats the purpose of a risk-free purchase. To make matters worse, the company's lack of communication was equally disappointing. My follow-up inquiries were ignored, and their failure to respond in a timely and professional manner only added to my frustration. Ignoring legitimate customer concerns is just as unprofessional as refusing to honor a satisfaction guarantee. My experience left me feeling misled and extremely disappointed. The return policy, as it was applied to my purchase, did not match the expectations created by the company's satisfaction guarantee. I spent my money, followed the return process, and still received no refund. I will never purchase from Earthing Harmony again, and I cannot recommend them based on my experience. If you're buying because you believe you'll be protected by their money-back guarantee if the shoes don't work out, my experience was the exact opposite. Proceed with caution!!!

Does this company really exist? Ordered a pillow case almost two weeks ago for $60 and still hasn’t arrived. Customer service doesn’t answer or return calls. Should have ordered from Amazon and would have received in two days at half the price. This company will probably be out of business soon. Holding my breath on whether I will ever receive my order or my money back. Maybe this review will get customer service to call me back!

I have several Earthing products and enjoy most of them (throw, sheet, pillowcase (mostly enjoy this but the material does feel ick in the summer)) so I tried their shoes. I measured my feet according to their instructions and the size I ordered should have been perfect for my feet. The sole was perfect, but shoe itself was essentially clown-feet-sized and the leather hit my ankle bone, the shoe flopped (when it was supposed to be snug), and it was unwearable. My feet are average width, I have never needed a narrow or wide shoe, so this is not a me problem, this is a them problem/error. I followed their process for an exchange, even though the size itself wasn't the problem. It took WEEKS to get approval for the exchange, return the shoes, and receive the exchange size. As expected, the smaller size was too small AND it was still floppy and loose. So I went through the return process. Not only did it take more than a week to get approval to send them back, but they charged the restocking fee (that they do describe in their policies, yes) - so between paying for shipping four times, and the 40% restocking fee, I would've been just as well off giving them away or throwing them out. I can understand a restocking fee if I was being shady, but I ordered according to their size chart and the shoes were not as they described or promised. I have submitted these comments on their Facebook ads and they keep (surprisingly) deleting them. So, not only are they essentially committing fraud, they can't handle honest, negative feedback. They've lost me for all of their products in the future because they do not take accountability for their errors and they can't tolerate anyone providing their honest experience with their behavior. This issue started with my order on 10 May 2026, it is 21 July and I am finally getting some (unsatisfactory) resolution.