Cami
**Ordered from Turkey to a PO Box & waited a month**
*Received mismatched, mis-cut shoes - straps too far forward, uneven seams - unwearable* -They offered $20 toward a local cobbler, but repair rates ran $100+/hr. Not helpful. -Despite claims of sorting errors (“pulled from the wrong bin”), they later told me I must have confused them with another brand. Not true. -I was later told they’ll “exchange for a different style,” which feels like avoiding the real problem. -Multiple folks on Reddit reported similar cut-and-fit problems, with no resolution from the company If your product arrives mismatched, incorrect, or doesn’t fit: Email them right away to explain the issue and ask how to proceed. If they request a return, write “return to sender” on the original shipping bag and drop it off directly with the delivering carrier (don’t wait for a pickup). If the company won’t resolve the issue fairly—or delays—contact your bank or credit card’s fraud department and consider disputes or chargebacks. I updated this review from 1★ to 3★ due to the refund, but buyer beware: shipping delays, quality control issues, and weak resolution support remain.