Mighty Plugs: The World's Finest EarplugsReviews of earplugsonline.com

Response from Mighty Plugs: The World's Finest EarplugsSep 26, 2014

Dear Patricia: To set the "record straight"; I must respond to the incorrect comments you made. Yes, we received your phone message and I personally called you back and left a message on your answering machine. My name is Joseph and I left you the message. We didn't hear back from you. Secondly, it is sad, for we sent you the HIGHEST BLOCKING EAR PLUG IN THE WORLD! Had someone called us, we could have easily shown you how to insert this superior ear plug. There was an instruction card in the package with your order; plus we have a webpage link at the top of our home page that says "To Insert & Remove". It's unfortunate that you or your husband didn't read the preparation and insertion instructions that were on the instruction card. Again it was unfortunate that neither of you figured out how to simply prepare and insert this magnificent moldable beeswax ear plug. Patricia, why do you think that almost all our customers rate us with 5 stars? We receive so few dissatisfied reports, yet its enough for us to put a video on our website within 5 days that will show exactly how to knead and insert the ear plug. Patricia, definitely do not give up on this superior ear plug. You've got the best there is, but one must follow (exactly), the preparation and insertion directions below, and they will then see why all the testimonials on our website page are true and accurate. Please allow this fine ear plug to have a fair test. 1. Just as you are about to insert, take ONE ear plug and {work it or knead it} thoroughly between your fingers or hands for at least 15 seconds to make it soft, moldable and to disburse the Pure Lanolin throughout the ear plug. Pure Lanolin makes the ear plug slightly “tacky” so that it stays securely in the ear canal and seals it. When the ear plug is soft and moldable and ready to insert, it doesn't matter what shape it is; round, flat , long or narrow; just follow the next step. 2. Using the tip of your index finger, push FIRMLY & FLATTEN the ear plug IN and AGAINST your ear canal (until you feel a GOOD SEAL!) IMPORTANT: If it doesn't seal immediately, then hold your finger pressed against the ear plug (with slight pressure) for a few more seconds and it will seal well. 3. Now take the other ear plug, prepare it the same way & insert it into the other ear. With both ear plugs inserted correctly & sealing the ear canals; now listen; you’ll hear very little or possibly no sound. It even gets better each time you wear them. 4. To Remove: Simply pinch the ear plug with your thumb & index finger and gently pull downward and out. You insert them this way and you will most likely be shocked! If you or your husband are still having difficulty, please phone us at 800-226-1884. We will walk you through preparing and inserting this ear plug right on the phone. Most sincerely Joseph-customer service mgr.

Response from Mighty Plugs: The World's Finest EarplugsSep 23, 2014

Dear Andi: The quality has not changed over the years. If anything it is better today. 1. Regarding our response to your e-mail. Our company is closed on weekends (Saturday & Sunday). You being in Australia, sent it thinking that it would arrive to us on a business day, but it arrived to us on Saturday and our weekend customer service doesn't answer e-mails until Sunday afternoon. 2. Regarding the condition that the ear plugs arrived in; surely does not make any sense to us, for that was not how they were sent out to you; but as you mentioned, our guarantee on returns is for 100% satisfaction and we encourage our customers to return or exchange the ear plugs. We often even enclose a free gift to our customers for their inconvenience. 3. Yes, you contacted PayPal over the weekend and when we were able to contact you on Monday, you again contacted PayPal to end the dispute. When your returned order arrives, we will of course contact you; for we too are anxious to learn what occurred to the ear plugs in transit. Most sincerely Mary-customer service