EargoReviews of eargo.com

After having liked the Eargos I bought in 2019, my experience with Eargo 6 purchased in 2024 could not have been more different. It's not that the charging case was defective and the hearing aids often failed to initialize; that can happen. (They haven't worked at all for the past six weeks.) What's been infuriating is a.) that when I called them to get a replacement under warranty, they put me off several times until they finally admitted they don't have replacements in stock and I'll be put on a waiting list; and b.) they keep sending me automated emails asking me in increasingly aggressive tones ("Final notice!") to send them back my existing hearing aids without actually first sending me the replacements. When I called customer service, they helpfully said: Oh just ignore those, they're automated.

I had owned the Eargo Max and it had completely died well before the the end of its second year. I hung on using another OTC unit until I was again eligible to use my insurance to cover most of the cost. This time around I got the Eargo 6, after being told by the company that improvements had been made. Unfortunately, I should have followed my original instinct and gone elsewhere. But I went back to Eargo. And initially they worked fine. But during my first year of ownership, I had to have two units replaced. These were done under warranty, and again everything worked fine for a while. But four months into the second year things started going bad again. First the right unit died one day after just a few hours of use, and when I tried to recharge it the case couldn't recognize the unit and charge it. And then a few days later the case itself died. It would not take a charge and there is no way to charge either unit. Now I am out of warranty, and the only offer I have had from the company is to replace whichever unit isn't working at a cost to me of $395 per unit. Almost $1200 for the system. So right now I am left with a paperweight. Sorry, Eargo, but this time we are through.

They did not help me. I have moderate hearing loss. I love you They quit working after 6 months and I got Phonak. I love you Total game changer. I love you Don't waste your money on these.

They take your $2500 no problem and the day your warranty is out Sorry we don’t repair them!!! They want you to be stupid enough to send them another $2600 for another pair. They will not sell you one to replace the one that quit. Sorry Charlie you just get to pick this chicken ONCE. BUYER BEWARE

What they do not tell you is that they will refuse to repair any of their devices that is out of warranty. Therefore you pay $2,000 for a device with a one year warranty. After that warranty is up and it does not work they will refuse to repair the device. This has happened to me and I have appealed to the company and they did not even say sorry! they just said no. Too bad.

In December of 2020 I purchased a pair of Eargo 5's. Over the course of the two year warranty I had endless problems with the rechargeable batteries. The batteries kept losing charge hours so instead of getting 14 hours they were only lasting 6 to 7 hours per charge. Eargo replaced the units 3 times with new Eargo 5's. Each time it was the same issues. It happened a forth time about 3 months short of the warranty ending. This time Eargo sent a pair of Eargo 6's to take care of the problem. The Eargo 6's made it to the end oif the warranty, however the same problem occured in the right eargo 6 battery about 1 month after the original warranty ended. Additionally, the left Eargo 6 pull tab broke off with in 5 months after i received it. I spoke with Eargo customer service and they informed me that since I was out of warranty there was nothing they could do for me. They suggested that I spend another $645 to replace the unit. Long story short is that during the two year warranty I had continuous problems with three sets of Eargo 5's and one set of Eargo 6's. Great while they last but a very frustrating experience with Eargo in general. I would not purchase an Eargo product again and I would suggest to those considering a purchase to rethink their decision to spend well over $2000 on the Eargo products. Please read Eargo's reply to me which is basically saying Tough Luck.

I’m not the type to leave a review, but they made me. Bought the Eargo 7s as a replacement for my lost professionally fitted hearing aids. They were cheaper, and I do not have significant hearing loss, so I felt it was worth a try. I tried them, and the sound quality was not what I was used to; in-fact they sounded like a robot underwater, to the point that it was harder to understand things with them. Now, perhaps this was how they were tuned, my hearing loss is mid-range due to music, and my audiograms are a-typical. The remote AUD gave me a few suggestions which I implemented but to no effect. Additionally, I have large ear canals (so I have been told) and I really felt they didn't fit well, it was difficult for me to remove the devices. Again, this is a “me” thing, not Eargo… thus far. When I expressed I wanted to return them to the AUD she told me to give it more time and to try to get use to them, that I need to adapt to them. I expressed that because of the fit and the sound which made me feel nauseous to use because of the echo, I rather return them. I was content that these were just not for me, it wasn't a reflection on the device. I've had CIC and Behind the air, neither ever sounded like this, it was not an occlusion effect, it was robotic sounding, I was not going to adapt to that plus the fit was concerning. The conversation with the AUD went dead after that, no guidance on the return. I reached out to support via email to initiate the response. They replied quickly saying I should get instructions by email soon. I waited a day and a “Personal Hearing Specialist” Named Todd Everhart reached out to me to facilitate the return and to get more information on why I was returning it. I told him I gave details both to the AUD and in the support email, and if he is asking for me to go through it a third time, to me, it was beginning to feel like a “hard close” tactic to make me keep the devices. I’ve twice said I want to return them, just let me return them. I was tired of being jerked around. His response, and I quote, “ I would suggest if you try hearing aids at a future time with Eargo or another company, that you allow the Professionals to help you and give it more than a few days to acclimate.“ Allow the professionals to tell me to suffer and be dissatisfied with a product when the professionals in the past never left me dissatisfied? Not very professional, mind you I’m a doctor myself, but I didn’t think that was part of the conversation, but I guess I’m not a professional. Return instructions were then sent by email Bottom line, I would just go to your audiologist and get fitted, remote support that is snarky and makes you jump through hoops isn’t worth it even if the hearing aids were good.

If i could give them less than a one star i would,brought a pair of hearing aids,they would not charge only wore them one time,because they would not charge wanted to send back the company would not give me their address to send them,when i called about sending them back the company hung up on me,now i finally got to send back the hearing aids eargo is charging me for the damage hearing aids will not refund my full amount i paid I'm sending them back because they are already damage so what are they charging me for don't know i tried to contact eargo again they will not respond, I did find a pair of hearing aids that do the same thing but better, they was only $200 on Amazon real hearing aids too, don't waste your money on a company that will not respond, i work hard for my money not to just waste it.so the phone number that you give,they hang up on you when you call and the website nobody will respond,how good is that,again I would tell people not to buy eargo just steals your money.