We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all.We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
E10 Labs (e10-labs.com) has 123 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
e10-labs.com
Website
e10-labs.com
Category
Smoking & Tobacco
Location
Los Angeles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: May 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The product has been great so far and I appreciate the warranty. I paid for the expedited shipping (1-3 days). However, it took 2x the amount of time to get here than I expected. As a business owner, this is something I would want my leadership team to know about.
Response from E10 LabsJul 2, 2022
Hi Anthony! Thank you for leaving a review. We will make sure to pass on the shipping delay information to our team. We greatly appreciate the insight you have provided for our company!
TE
Taryn E.
Customer service is AWESOME
Customer service is AWESOME! They are literally there EVERYTIME I need assistance! The stems make me feel "relaxed" I really enjoy this product
Response from E10 LabsJul 1, 2022
Hi Taryn! Thank you for reviewing our product! We are happy to hear we provided awesome customer service and that you enjoyed the stems. We appreciate you and are here for any future questions, comments, or concerns you may have!
SL
Samantha L.
I love everything. BUT. // No BUTs anymore. Just a great product.
EDITED 4/28/2021 DUE TO RESOLUTION:
Best customer service ever. Hands down. Super quick, super helpful, super great. I'm so happy with their resolution to the STEM issue.
I no longer love everything separately. It's all together now, just like the Beetles song.
Highly recommend the company behind the product, great follow through on an already amazing device.
---------- ORIGINAL REVIEW BELOW -----
I love everything. Separately.
It's intuitive, its buttonless, it charges via USB C. The herb tastes delicious (when you can actually draw smoke, more on that in a bit.)
It looks freaking cool.
However.
It feels like I'm gonna pop a blood vessel in my lung everytime I try and smoke. It doesn't seem to matter if I try and loosen the STEMS or adjust how I insert them. Trying to pull air through these STEMS is like trying to suck a golf ball through a straw.
Maybe it was only my batch of STEMS, I got the starter pack. Both packs I got experienced the same airflow issue. Sometimes it genuinely hurts trying to draw through these things. I love so much about this product, but if you can't use it, or using it is so difficult as to be onerous, then there's something that needs to be reworked.
Thankfully, I believe it's just the STEMS. Which means a fix to this issue is extremely possible! I could just be a packing tension, because dang those STEMS are packed. The herb is fragrant and delicious. I've said it before, and it bears repeating. They really knocked the flower out of the park.
Separately, the unboxing experience is very fun. As a whole, as an experience, it was very well thought out and chic.
I just wish it sucked more (HA! PUNS!)
Response from E10 LabsApr 26, 2021
Hi Samantha,
Thank you for being a fan, and the lovely review!
We don't want our customers popping blood vessels or running out of breath to experience our one of a kind product, in that...
Our customer support team has reached out to you via email to help remedy this situation. We hope to provide the sublime experience you were expecting and will do everything in our power to do so ☺️
Your feedback helps improve our product and the sublime experience we intend to deliver - thank you!
NL
Nancy L.
My unit takes longer than 30 minutes to…
My unit takes longer than 30 minutes to charge fully, Sometimes it seems that the inserts are not heating up and I do not notice the session being the experience I looked for.
Response from E10 LabsApr 26, 2021
Hi Nancy,
We're sorry you had a poor experience in the introduction to our family. At E1011 Labs we can't stand idly by when it comes to this and we hope to do it right!
Our customer support team has reached out to you via email to help remedy this situation. We hope to provide the sublime experience you were expecting and will do everything in our power to do so ☺️
Your feedback helps improve our product and the sublime experience we intend to deliver - thank you!
DX
Deiter X.
Don't bother
Don't bother: It's less effective & slower than a vape and it's expensive. Plus, you're limited to only buying their cartridges. Nothing else fits.
Customer services was unhelpful.
Response from E10 LabsJul 5, 2022
Hi Deiter X,
Thank you for taking the time to try out our product and leave a review. We apologize that your experience with the product and our customer service was less than sublime.
Recently we have updated our products and formulations and would love for you to take the opportunity to try us again! Right now we have a great bundle and save option up on our website! https://e1011labs.com/products/starter-bundle
ME
melinda E.
great product
Great packaging, unique delivery and great results.
Response from E10 LabsJul 1, 2022
Hi Melinda! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
RV
Rosa V.
Great service and product.
Great. I am highly pleased.
Response from E10 LabsJul 1, 2022
Hi Rosa! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
KM
KEVIN M.
E1011 Labs is a pretty cool company
E1011 Labs is a pretty cool company. I found by complete accident and loved their website. They offer the Elon, a very advanced type of product that I've never came across before. The Elon isn't your typical vape product, I highly recommend you read up about E1011 Labs and the Elon. The product came pretty quickly and I use it everyday!
Response from E10 LabsJul 1, 2022
Hi Kevin! Thank you for reviewing our product! We are happy to hear the things you have to say about our elon®. We appreciate you and are here for any future questions, comments, or concerns you may have!
