Pedro
If you buy you keep it
If you buy you keep it. Good luck trying to return a product.
We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all.We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
E10 Labs (e10-labs.com) has 123 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent

Smoking & Tobacco · Alpharetta, Georgia
Excellent

Smoking & Tobacco · washington, District of Columbia
Excellent

Smoking & Tobacco · Gardena
Excellent
123 approved reviews, newest moderated first
Pedro
If you buy you keep it. Good luck trying to return a product.
customer
I have purchased items from this company a number of times most recently I had an issue with their website as it was going through some issues which prevented me from being able to place my order. I reached out to them and they got back to me promptly and let me know after looking into my situation that their website was having issues. They let me know when it was fixed and they gave me 20% discount for the inconvenience which was greatly appreciated when I received the flower it wasn’t at the quality that I am used to. I’ve reached out to them and they kindly sent me a new order with an extra bag in there for me. It’s very evident that they care about their customers and their brand and I will be continuing to support this company.
Response from E10 LabsMay 6, 2026
Thank you for the kind review! We're happy to hear our team kept you updated on the site issue and helped you out with your order. We appreciate you being a part of the E10 Labs family!
Laura M.
Muy buena experiencia lo recomiendo
Response from E10 LabsMay 6, 2026
Thank you for the kind review! We appreciate you being a part of the E10 Labs family!
Ernest D.
Customer service was amazing!! Not only was the response fast, but they also threw in new caps for my devices at no charge!
Response from E10 LabsMay 6, 2026
Thank you for the amazing review, Ernest! Our team strives for quick response times and helping out any way we can.
Israel D.
Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outstanding customer service and support while talking to them! No im not a robot just a real satisfied customer!
Response from E10 LabsMay 6, 2026
Thank you for the stellar review, Israel! We're glad you're enjoying your iven and that our team has done a great job taking care of you.
Jeramiah G.
Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almost missed a few products and I wish there was more info on some of the products but all in all it was a pleasant experience. I’m a year into smoking flower so I’m new to all this and Jenny got me thru it lol. Again, gold standard customer service :-) I’ll update once I receive my Iven bundle!
Response from E10 LabsMay 6, 2026
Thank you for the excellent review, Jeramiah! We hope you've been enjoying the iven and we appreciate you being a part of the E10 Labs family!
Levi
Staff were super helpful and informative, the Iven is simple and easy to use. Holds a decent charge and is easy to clean and reassemble.
Response from E10 LabsOct 30, 2024
Thank you for the kind words, Levi! We’re thrilled to hear that our team was able to help and that you’re enjoying the simplicity and ease of the Iven. It’s great to know that the charge and easy cleaning have made your experience even better. If you ever need anything else, feel free to reach out!
Heather
Very fast shipping I was shocked! The ARI53 is great, did the job everytime
Response from E10 LabsOct 24, 2024
Thank you for a stellar review, Heather! We're glad your order got to you quickly and that you're enjoying the Ari53 flower :)