E10 LabsReviews of e10-labs.com

Response from E10 LabsOct 4, 2024

Thank you for sharing your honest feedback. We understand that everyone has their own preferences, and while the Iven device wasn’t the right fit for you, we’re glad to hear you felt it was well made. If you ever find yourself wanting to try THCa again, we’d be happy to assist with any tips to make the process smoother. We appreciate you giving it a shot, and if you ever need anything, feel free to reach out!

Response from E10 LabsMay 8, 2024

Hi Rob, we hope you kept your gift card handy! We'll be offering accessories for the iven starting soon.

Response from E10 LabsMar 21, 2023

Hi Alesia, Thank you for trying our products and taking the time to leave a review. We are sorry to hear that your experience was less than perfect. Our team is here to help. Here is a how-to video that may help troubleshoot your device: https://www.youtube.com/watch?v=XquAJRvu51M Heat-not-burn technology generally is more discreet and produces less visible smoke/vapor in comparison to traditional smoking. The return policy on our site states customers can return products within 14 days of the purchase date for a full refund. Our customer service team will be reaching out to you via email to see how we can remedy the situation.

Response from E10 LabsAug 16, 2022

Hi David, thank you for taking the time to leave us a review! Your elon device is covered by 1-year warranty, if there are any issues we will replace it free of charge - we will send you an email to coordinate a replacement! In the meantime, here is a how-to-video: https://www.youtube.com/watch?v=XquAJRvu51M& Please let us know how we can best assist!