E-file.comReviews of e-file.com

Response from E-file.comJul 22, 2024

The IRS sent you this letter, because they believed the information which was entered on your premium tax credit (form 8962) that was inconsistent with what you had entered on your tax return. It looks like our support specialists attempted to explain this, provide you with documentation and details on how you could agree or disagree with the notice. In either case, our recommendation included contacting the IRS directly. Occasionally, the IRS requests clarification or additional information from taxpayers. Many of these notices are generated by automated systems. I certainly understand this is an inconvenience, unfortunately, software providers are unable to speak to the IRS on the behalf of taxpayers. I sincerely apologize for the difficulty you’ve had with this.

Response from E-file.comMay 14, 2024

The 1040EZ was discontinued by the US Treasury in 2018. Prior to this, federal 1040EZ filings were completely free on E-file.com. We still offer free federal filing to those users who qualify for our basic tax software. It sounds like you did not. We requested additional information from you to help you further but you did not respond to our request and we have no customers who match the name "the K". Now, it sounds like you may have chose to pay for our tax software with the proceeds of your refund rather than a credit/debit card. When taxpayers select to pay with their refund, the refund goes to a third-party financial institution (Santa Barbara Tax Preparation Group), when the financial institution receives a taxpayer's refund, they pay us for the software and deposit the balance to the customer. There is a service fee that is charged by the financial institution. We have tried to partner with a financial institution that provides a lower fee, but there is a cost associated with this. There is no fee for paying with a credit/debit card. This is most likely why you wound up paying nearly $90.

Response from E-file.comMay 1, 2024

We have no records of any customer matching the name "Brian Pomerleau". We have requested additional information from you to try and assist you further but you have not responded to our request. For any visitor reading this, Trustpilot does not verify that reviews are from a business's actual customers and they won't remove reviews unless it specifically states the other business's name in the review, which this one does not. To "Brian Pomerleau" I am sorry you did not receive your refund, maybe next time you can use www.E-file.com (with a hyphen) to prepare your tax return.

Response from E-file.comApr 12, 2024

It sounds like you may have clicked a link to E-file.com from the Tax Act website. Now, please understand, we have no control over the links that Tax Act chooses to place on its website. I am sorry if you were confused by this. Now, we requested information from you to assist with disabling any account that you may have created with us, but since you have not responded my suggestion would be to submit a support ticket requesting your account be disabled and our support specialists will be happy to assist you with this.

Response from E-file.comApr 4, 2024

I am very sorry if you were not able to use our free basic software. It appears that your account was upgraded to our deluxe software so that you could take advantage of the retirement savings contribution credit which was calculated based on the figure you entered from box 12 of one of your W-2s. While there is a cost associated with our deluxe software ($27.99) the credit you would receive was greater than this cost. Now, if you would like to remove this credit and proceed with our basic free software please contact our support team using the "Help & Support" link inside your account and our support specialists will be happy to assist you further with this.

Response from E-file.comMar 18, 2024

For clarification, we do offer free federal filing for those who qualify for our basic software, in your instance you had two forms with your return that are not included with our basic software, so the system upgraded you. These forms had to do with credits that you were eligible for. I am very sorry for any confusion with this. Now, you mentioned an additional upgrade, I believe what you are referring to is the option to pay for our tax software with the proceeds of your refund rather than a credit/debit card. When you select to pay with your refund, the refund goes to a third-party financial institution, when the financial institution receives the taxpayer's refund, they pay us for the software and deposit the balance to the customer. There is a service fee that is charged by the financial institution when selecting this option. There is no fee when paying with a credit/debit card. I'm sorry you were not able to use our free basic software, please let us know if you have any additional questions or need any additional assistance from us.

Response from E-file.comMar 15, 2024

I do apologize for any confusion with this. It looks like you did qualify for our free basic version last year and were able to use our software completely free of charge to prepare your 2022 return. This year, however, you included distributions in your filing information that are not supported with our free Basic software, so in order to continue using E-file.com you would have needed to use our Deluxe software. Now, it sounds like you were able to use another program to prepare this return, that is good to hear. Their free version may have slightly different eligibility requirements than ours. Something to keep in mind, however, the software that you mentioned does charge nearly twice as much for their Deluxe software as we do for ours and also considerably more for their state filing software. Please let us know if we can be of any further assistance.

Response from E-file.comMar 5, 2024

I am very sorry for the trouble with this. I attempted to get more information from you, but you did not respond to this request. From what you described, it sounds like a form needed to file correctly and maximize your tax refund this year is not included in our basic software, so the system has upgraded you. Now, if you wish to remove this form, and downgrade to our basic "free version" our support team can certainly assist you with this. To reach our support team simply click the "Help & Support" link in the top right navigation when logged into your account. From here, you can submit a support request or find our support phone number.