DX SabersReviews of dxsabers.com

Order before Christmas now May, nothing delivered no reply to several emails. Do not risk buying from this company.

It absolutely sucks.I ordered before Christmas and we still have not gotten it.It says some weeks to arrive but it takes months if not years.

Would give a zero if I could. We have been dealing with this company for about 5 months now. We ordered in January. It is now May and still have not received our product or the requested refund. Originally, we ordered a saber off of Amazon. The wait time for that saber was abt a two months. We found DX Sabers and their wait time was supposed to be a little shorter than the original so we cancelled our Amazon order and purchased from DX Sabers. After 4 and a half months of not receiving our saber, we decided to purchase the one from Amazon and have already received it. Honestly, purchasing from DX Saber was a terrible decision on our part. Paul, the "owner" of this "business" either has no idea what he is doing, or is scamming the hell out of people. He has been recorded to blame customers and vendors for his terrible customer service saying they are "sabotaging" him. I just cant imagine that this is the case. Especially since my experience with this company has been so lack luster. When I requested a refund he said that we would have to receive the product and then send it back. This makes absolutely no sense. As a successful small business owner, I can say that the headache of working with this company is not worth the product. Just buy off of amazon or find a reputable company to purchase from. The product I received from amazon was gorgeous and worked perfectly with only a weeks wait.

So far this has not been a good experience. Ordered through this company in November of last year. I've sent numerous emails from my yahoo account as well as my Gmail. I even sent up an instragram acct so I could try to talk to them that way. I just want the product if they can't fulfill it ill gladly take a refund and go from there. I understand the challenges that companies have faced during covid. But I feel I have been more than patient with them.

Wish I could give ZERO stars!!!! We paid for a saber last November, it was for my son’s Christmas present, well it’s May now & nothing!! I’ve emailed many times, they just lie through their teeth, especially Paul the scumbag owner, saying it’s been sent, it’s with DHL, i called DHL & they said they have never picked it up. Then scum as Paul said he would give me a refund, of course another lie, nothing! He should be closed down, if I was in the US, he would be in for a rude shock! Never buy from this scam so called company

This dude is a joke. If I could put -5 I would. I ordered a lightsaber back in February. It was the “skywalker return” I was really excited as it said it should be to me within 6 weeks. Well about 4 weeks go by and I reach out for an update. And he responds with their old supplier “sabotaged them” and didnt send them their supply. Which is very odd because on his social and on his website he says that they make them in their warehouse. Anyway he says he’s sorry and they’re behind because they are a small family business. He also said that he’d hook it up with extra sound fonts and extra accessories. Now I take this time to sit back and see what happens, at this point I kind of have a good idea that I could’ve just shredded $350 and had the same outcome as buying this saber. But I wait and watch his socials and how he posts giveaways for people to leave good fake reviews. But then he’ll get upset when people put honest true reviews that spit nothing but facts on how horrible this dude is. Anyway time goes by to a couple of days ago in April, i decide to hop in one of his live streams on Instagram. The entire time this dude is getting asked where is my saber, why haven’t you sent my saber, the whole 9. The entire time he calls them losers and haters when they finally call him a scam (which he sure as hell is). He will then just yell at them and say “go to customer service and they’ll get back within 24 hours”. Then he will dox them and they will never see their money or what they paid for. Well I decided to reach out to customer service stating my displeasure with this dude and simply asking if I can have a refund or my product I paid for. Since then I have gotten no response from customer service, and I am now blocked on their Instagram. This guy is a scam scam scam. Please do your research and actually read the long reviews because those are the legitimate ones that spit nothing but truth about this fool. You can get the same exact saber for much cheaper and less of a headache. PLEASE DO NOT FUEL THIS FOOLS INSANITY!!

I purchased a saber from them back in February. I was told there would be a 4-6 week delivery time and that timeline came and went. I contacted them and kept getting promises as to when it would be here only to be let down when that date came and went. That’s if they responded at all because multiple messages went unanswered. When the saber got here it came without the screws to attach the blade to the hilt and without a charger. When I contacted them about it he claimed it was in the box and said most likely someone in the mail service stole them. After much back and forth they agreed to send me the parts I need. As of today, after multiple request for the parts and promises they’d be sent, I still don’t have them. The saber is currently a paperweight. I would never do business with DXsabers again.

Where to begin... so after almost 4 months of waiting I recieved my saber but had to pay customs fees even after paying VAT on the initial order. This though is the least of my issues. From the moment I recieved the saber it's been faulty. I sent DX Sabers a few emails and they where initially answered. I was trying to figure out the best way to get this resolved with them. Then nothing. I send 3 further emails and advised I'd be seeking legal action as its been over a month without a single reply and I haven't heard anything back. I've now got in contact with a lawyer and advised DX Sabers of this and again, absolutely no reply. So now I'm forced to take this to this level as they won't do one simple thing and help me get a working saber. It's not much to ask considering it was faulty from day 1 and I'm only exercising my rights under warranty. Well a supposed warranty! All I've wanted is just to get what I ordered and have it working. Oh, I forgot to mention they didn't even send the right order. They forgot the bottton box on the saber. I really didn't want to believe what I read online and social media but its true. No customer service, no care and no desire to help. Shocking service and I would recommend to anyone to steer clear! Go to a reputable lightsaber retailer, spend a little bit more money and get what you order. Out of the sheer principle of it I'm seeking legal action because I'm not going to let a company like this get away with what is frankly the worst service I've ever experienced. Please avoid!!!