We design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible. We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece! We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact. If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions. We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own! Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts. May the force be with you all and if you need anything or any help please email [email protected]
DX Sabers (dxsabers.com) has 725 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
dxsabers.com
Website
dxsabers.com
Category
Manufacturing
Location
WAYNE, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
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amazing company, incredible products & fantastic customer service. i’ve got leias neopixel lightsaber it’s stunning, will buy again from dxsabers! can’t recommend them enough!
DG
Duncan G.
Deception and lies
After a long delivery time our saber finally arrived late for Christmas 2021. The arrival was mainly due to my chasing and although it was promised to arrive pre-Christmas it finally arrived after the big day leaving my son without his main present. Upon receiving the saber all seemed fine, until it broke within 48hrs. After many emails we agreed to a refund after sending the saber back (at great expense) , the refund has not arrived as yet.
After they said my refund had been issued (through a third party) they then had the cheek to ask if I would leave a 5 star rating on trust pilot. Here is My rating.Under no circumstances should you part with your hard earned money to this company.
AVOID AT ALL COSTS!!
Response from DX SabersJul 25, 2022
Greetings master jedi,
This is a surprising review as we did keep updating you the entire time that we were forging and preparing your saber to let you know it would be arriving later than expected and you always answered that it was not an issue.
Once you requested a refund we happily complied and issued it through our website host big commerce which is how you issue a refund.
Once that happens then it is up to your card bank to complete the transaction which is considered a 3rd party aka your credit or debit card or bank account
We are sorry you felt that you needed to write a bad review even though we did everything you asked and even happily took the return and refunded your money within the timeline we agreed upon.
Not only that, but we really do not appreciate that you are telling people to avoid our company and if you for some reason did not get your money back then we highly recommend contacting your bank for help and we are here to assist you in any way possible.
Thank you so much for the feedback and we guarantee you that we will use it to become a better company.
May the force be with you
PN
Preston N.
Dishonest, Disrespectful, Poor Quality
Please, PLEASE, read others’ reviews and experience with this company. I’ve never had a company take hundreds of dollars from me just to be completely rude and dishonest to a degree. It took nearly a year of begging to get my sabers or money, just to be blown off and disrespected constantly, if they respond at all. Once my sabers finally arrived, they were of such poor quality, I didn’t even bother sending it back to them for repairs. You deserve so much better with your money. There’s so many amazing people and companies in the saber community, this is not one.
Response from DX SabersJul 25, 2022
Greetings master jedi,
My goodness we are so sorry that you had such a horrible experience with us.
We assure you that if you felt we were rude or disrespectful to any capacity that we truly apologize and guarantee that it will never happen again.
None of our customers have to beg for their sabers and we are always in communication with those who need updates and we work as hard as we can to get sabers our in a timely fashion and make sure that every customer knows their timeline as best as possible.
We never blow off any customer and if you did not receive a response for some reason, then we guarantee you that we did not receive the email or else we would respond as we never leave customers hanging since we are doing all we can to have the best customer service in the industry.
Also, we are not a part of your saber community as that group of facebook groups has proven to be horribly racist to our customers, sending threats of rape, murder, and kidnapping to us and our affiliates via email and phone call and facebook comments, as well as driving many LGBTQ star wars fans to our business as they were not welcome in one or more of those groups in your community - we have a modicum of screen shots and recordings proving these claims.
We are proudly not associated with the "saber community" on facebook or reddit and we have our own positive community where we are happy to accept everyone of any and every difference.
Star wars is for everyone, and every customer has free repairs for life with us, and we are very sorry you felt you didn't want to send your sabers back for repair.
Our sabers are put through 5 tests of performance and toughness as well as the packaging, so if it arrived damaged then we are here to help always.
We truly hope that you find your way out of that community and that if you need any help you are more than welcome to contact us as we are here to help you with a replacement or repair since you and every customer have a lifetime warranty.
We highly encourage you to reach out to us for help as you have free repairs and we will continue to help until you are more than happy Master Jedi.
May the force always be with you!
AM
Aaron M.
I finally received my saber once the…
I finally received my saber once the company finally solved issues with their products. I have to say that it is very well made and sturdy. I would recommend this company now that they have finally been able to successfully ship out sabers!
JF
Jacob F.
What a great company
This is a bit of a late review, but it's better late than never. I ordered my saber in 2020, and I ended up getting a few months after I ordered. It was a bit longer of a wait than originally planned, but I never doubted that it would come, and this also worked to the benefit of the product. I should also say the customer service they offer is absolutely amazing and they are very understanding of your needs and concerns. When the lightsaber arrived it came in perfect condition (cool box btw), and was ready to assemble the blade into the hilt. It came with tools to do the job and was straightforward to do. When assembled, it was a perfectly beautiful lightsaber and exactly what I ordered and expected. DX Sabers allowed me to own a physical replica of one of my favorite things of all time (the starkiller lightsaber), and I can't speak highly enough of what a great company they are.
QD
Quandale D.
DO NOT ORDER FROM HERE
I placed my orders In early 2020. One I’m February one in March. I received the one from March over a year later in may and the one from February I still have yet to receive. The saber I did receive the battery shorted out only 2 weeks after receiving. I ended up replacing my inside chassis with a golden harvest v3 from dark wolf sabers. Do not waste your money or time.
Response from DX SabersJul 25, 2022
Greetings master jedi,
Thank you so much for the review, and we are not sure if you know that 2020 was our very first year in business and we had many issues to figure out.
We now no longer have any issues with fulfillment or production as we did in our first year of business as we will be 3 years old in January.
We are extremely sorry that you felt that you needed to leave a bad review, and if the saber is having any issues, you and every customer have a lifetime warranty that guarantee you free repairs or replacement for life.
You did not have to spend the money at another store, and we do not really appreciate you promoting darkwolf as that company has been doing everything they can to run us out of business since 2020.
Golden harvest is also not the same lightsaber board you ordered and it is complex for many customers so we would not recommend that customers purchase this sound board.
We have proffie 2.2 available which can be edited in many ways and we can help our customers upgrade to this and program their sabers very easily.
We again are so sorry that you feel this way and we guarantee that we will help you with a replacement even though you gutted the inside.,
We are always here for you and thank you for the feedback as we guarantee that we will use it to become a better company.
DG
D. G.
One star is too many
UPDATE:
Paul, I did in fact order from your company. I have communicated with you multiple times over email, Facebook, and Instagram in the past 9 months. Please refrain from gaslighting your customers. As someone who preaches "be kind to others", maybe you should take your own advice.
You are correct many companies have a 30-day return policy, and usually, those 30 days start when the item is received. Not ordered. It took over 5 months for you to ship me my hilt. You would not take the return when it arrived broken. How can you have a return policy that is up before you even send the product out?!
As for your claim about shipping labels, yes you are correct that you pay for the label when it is created. However, you all you need to do is go into your UPS dashboard and click "void shipment" and UPS will refund your money. I know this because I also have a UPS account. You can create HUNDREDS of tracking numbers, then void them, and get your money back.
Your claim that none of your customers have had to file claims with their bank is also false, because I had to do just that. Additionally, there are other firsthand accounts of having to do just that from many other who you have scammed. All people need to do is look up DX Sabers on Facebook or YouTube and they will find a great many useful reviews of your business practices.
In summary, I have indeed ordered from your company, and I have been scammed by you, just like countless others. I am stuck with a nonworking saber that you have refused to help fix or refund me for. I had to go through the arduous process of claiming fraud with my bank. Once I provided them with screenshots of our communications, my claim was processed, and I finally got my money back. You have blocked me on all your social media and my emails have now gone unanswered for a month, so I assume you blocked me there as well.
If you truly want to become a better company, you will start being honest with your customers. You are STILL reselling LGT hilts, despite your claim to the contrary. (At least as of 4 months ago when I received my "Hatred of Ren" with a Proffie board clearly labeled "Darkwolf & LGT Saber Studios" on it, and a battery that is labeled "Saber Studio")
PLEASE DO NOT ORDER FROM THIS COMPANY!!
ORIGINAL REVIEW:
One star is too many! Paul and DX are known scammers in the industry. You need to look no further for proof than one of the most recent reviews where the review was written by Paul himself!! He makes fake accounts and gives himself glowing reviews to con unsuspecting and naive people into giving him money. If you order from DX, you will be lucky to receive your saber at all. Paul's predatory "refund" policy states that you can only request a refund within 30 days of ordering. Yet the shipping estimate on his website is at least 6 weeks. He will string you along by sending you fake tracking numbers, or even going so far as to print a real shipping label, but never actually drop the package off. By the time you realize that you have been conned, it is far beyond the 30 days that you ordered and now you have to file a fraud claim with your credit card company. Bottom line is DO NOT, EVER, UNDER ANY CIRCUMSTANCES, ORDER FROM THIS COMPANY.
Response from DX SabersJul 25, 2022
Greetings there master jedi,
It does not sound like you have ever ordered from us before as many claims you have here are not true at all and are contradictory to each other.
We have never "scammed" anyone in any industry that we operate in and or around and every customer has received their saber or their money back if requested as well as updates with timelines on when they will receive their sabers.
Also, we are a family company and the review under "Paul Doghramji" was left by his loving father who is Paul Sr as he is Paul Jr, and it is clear you did not know that and made up that the owner of the business left a review.
Many customers actually receive their orders well before the 6 week latest deadline on the website and we have tons of customers on here who can attest to that fact.
The 30 day return policy portion of the terms and conditions is not predatory at all, and in fact companies all over the world have this exact same return policy and have for well over the past century. Many customers know that this is normal and to call this predatory makes no sense as we are giving customers a timeline to return their sabers if they need to at all. Predatory would be to not honor that or to not have a return period at all and to use it to make sales which we do not on purpose as that is not best practice.
None of our customers have to file fraud claims with their banks as we schedule refunds for customers and honor them with no problem. The only customers who have done that have been hunted down by trolls and harassed until they have done so - we have a modicum of screen shots, and customer references to backup this fact.
It is clear you do not know that tracking numbers are also purchased with shipping labels and no tracking number can be fake as they are purchased. Tracking numbers can and do expire, in which case if this has happened with a customer who has waited with us, then we happily generate a new one for them when we send the package. This is a very rare occurrence, but we are prepared to help our customers through everything and anything.
In summary, it is clear you have never ordered from our company and it is also evident that you do not know much about the owners or how this company operates. The terms and conditions seem to be heavily misunderstood and it seems you may be part of a group that is trying to make the company look bad based on the falseness of the review.
Please disregard this review if you read it and we apologize that this is here or if it caused you any concern while reading.
May the force always be with you and we guarantee that we will use this feedback regardless of the trueness to become a better company
GG
Gamer G.
Qui Gon Jinn
I met Paul at C2E2 last year in December and bought the Invincible Jinn hilt. It was empty and said if I bought it then he’ll install the electronics so I did. He also said it would take only 2-3 weeks for it to come to my door based on where we were from. After those weeks I was being very worried I know all the drama vids dissing the company as a scam before I met him and wanted to give him a chance. I texted him for updates it took a while sometimes but delivered updating me with what’s the problem. It did take a few months to get the saber and I love it. Think he upgraded me with I neopixel cause I could’ve sworn I ordered it base lit but I’m not complaining my first neopixel and I’m loving it. I’ve had the saber for a few months and it hasn’t malfunctioned. Overall great hilt love the electronics and can’t wait to met them in a couple weeks. And he did tell me that all the hilts at cons would be installed so we won’t have that problem with delays anymore so that’s great. Hopefully pick up Kenobi’s or Starkiller’s hilt next purchase.
Response from DX SabersJul 25, 2022
Thank you so so so much for this glowing review! See you at C2E2!!!
