DutyfreedepotReviews of dutyfreedepot.com

They are fake. I was a customer for three years. Somethings started going wrong toward the end and the packaging completely changed. Along with this, the product itself. American Spirit doesn't use filler and every single one of them had large sticks and filler in them. They taste disgusting and gave me a sore throat and cough which quickly remedied itself when I ceased their cigarettes and bought real ones. The difference was undeniable and there is no filler.

It was 5-6 years of good experience,but the last months they are totally scammers.Ι get tired with this case...Hundreds of emails the last months with no result.That's what happened: For customs reasons i've got to reject the parcels (to be returned to Dutyfreedepot) and get refund.That was our agreement. I asked my post office for the package to be returned to sender and they answered me this: 'In order for a postal item to be returned to its sender, it is necessary to make an express statement that he accepts to receive it. This is certified either by a relevant indication placed in advance on the postal item's Cover Letter or by subsequent receipt (Form CN17) via the postal service of the country of origin'' The issue with Dutyfreedepot is that they refused to send this form.As a result i can't reject the parcels and return them to get refund.I lost 800$...Liars,thiefs and scammers.

Do NOT do any business with these people. It’s a total scam and they still owe me over 1000EUR. Terrible service and not to be trusted!

hello...I had ordered 4 cartons of Pall mall blue shorts in august of last year...I received 2 of the cartons,and they would tell me that the other two cartons were being sent out....I still haven't received them....I still love your site, and will order from you again,,,,but is my order still in your system? it's Order Number:404195...I don't like to talk bad about companies....i don't see the point....maybe we can get this straightened out?

Do not do business with these people. They will take your money. I am out over 500.00

Worst customer service ever. Never received my order and now I'm not getting anywhere with a refund

they stop using visa and then my transfer wire are missing and they don't send the cigarettes and no money,this is a fraud.an employee '' Nicky'' from New York give me a wrong information and now i have no money no products,no nothing,and now she don't take the calls.

Hi guys, I have been a customer for 2 years now and had issues as well but you guys resolved them quickly so thank you for your great customer service. I tried to place an order May 29th 2017 and found out you no longer take Canadian visas. Will this be resolved soon??? I need cigarettes soon please let me know