DutyfreedepotReviews of dutyfreedepot.com

Dear Mr. Daniel, hopefully you will see this review and can help with my last order from Dutyfreedepot which turned very problematic. Almost a month ago I ordered cigarettes from your website (as I usually do since 2 years now) asking politely do not send the 7 cartons together (3 & 4 in 2 parcels) but one by one separately as I will have problems with the customs in Cyprus. Unfortunately your co-workers did not pay attention to my request and the cigarettes were received in 2 parcels and of course I was asked at the local post office to pay custom duties of almost EUR 400. I refused the parcels and signed to be send back to Israel. I have informed sales and support department of your company several times but up to now there is no action from your side. As you understand if you do not sent the cartons of cigarettes in individually packed parcels I cannot take them due to the high custom duties. My opinion for your company was very good and I had no problems 2 years now, even when there was a problem with one of my parcels from my previous order, you solved it timely and fair, but my last order was a nightmare. I hope you will read this and offer a solution. Thank you. 2nd opinion :These people are totally irresponsible and do not care at all for their customers. I am sending them e-mails one month now to find out what is happening with my order and they totally ignore my e-mails. They were answering on the e-mails until they got the payment. After that they showed no interest to resolve the problem with the order. I paid them for 6 cartons of cigarettes and when appeared a problem with my order which they can resolve easily, they just disappeared...Very disappointed. Stefka Nikova-Ioannou Cyprus

Lost my time on registration, login, order and also payment and after some hours I was informed they have problems with credit cards!!! Ridiculous e store. ""On 15-Jun-17 3:46 PM, sales at dutyfreedepot.com wrote: > > Please know that your recent order with us could not be processed. > > Unfortunately, we have been experiencing some difficulties processing Credit Cards.""

Scammers! Thiefs! At the beginning i had good experience (1th order) all packages arrived in time. The customer support was helpful and i could reach them. On the second order was some delay and the custom started to checking my packages and sending them back because i did not accept that tax rate which they provided to me. I tried to contact customer support but it was difficult to reach them. Calls emails no answer. One time i could talk to someone who sent me a confirmation that they have to refund me 207.90 dollars but since that time i havent got even one cent and i cant even call their number. Im waiting for my money almost six months. Im feeling scammed. Dont buy anything from them! You will get scammed too!!! Otherwise they are sending the packages from israel which is not in the eu. Be aware!

They are liars don't buy anything from them since last October I placed an order still I didn't get it I have send them several emails but no response don't ever waste your money they are thieves

Fantastic customer service, first package didn't arrive so they reshipped. Great communication, will defo use again.

Very good, trustworthy and reliable. Most deliveries come timely, some are delayed.

I have used them for several years. Service and products are excellent. More importantly, when a problem exists, they fix it quickly and fairly.

Brilliant service from day one. Had only one problem with an order that didn't come through but they resent the order again at their expense which is fantastic. Customer services very friendly always reply straight away. Highly recommend and the products are very good. Thankyou so much