DutyfreedepotReviews of dutyfreedepot.com

Order of 6 cartons was placed November 2018. 3 cartons arrived in December 2018 and the other 3 + 1 bonus still are not delivered and it is almost end of July 2019. Latest reply to complaint was "waiting for fresh stocks".

Have been a customer for many years. Last order has been held up in New York customs, even though I paid extra for shipping. For one week I have had no response via email, nor does anyone answer their phone. It seems I have lost $416.00. Be aware of this company.

I have been a loyal customer for years but hear lately the service is very poor you get part of your order and it takes forever to get the other part i don't know what it is about usps in isc new York it seems to get there and stops I have been waiting for my package since April now it is June going on July this makes no sense if you are going to run a business you need to treat your customers better than this you don't take peoples money and keep the product.you need to solve the shipping problem since we are paying for it before you lose alot of customers.

Very bad experience. I was the very loyal customer and ordering a lot from dutyfreedepot. But recently, for the 2nd time they are not sending me my order, and blaming post office service for it. When i am asking to get the refund from post office they are refusing it. The guy named Alex contacted on June and asked to place an order, saying that he is gonna take care of the order this time and guaranteed that nothing is gonna happened with the order. i tried to call him back to inform that i received 3rd part of my order, the phone got disconnected.

I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski

After complaining to Trustpilot I've got my missing packages in a record time (5 days).

I have ordered 3 packages of cigarettes in February 2019. So far received only one. Complains go unanswered. Nobody takes call at customer service. I have been buying for years but I don't think I will buy any more. Company became unreliable.

I always bought with them without any problem, but last year on 10/17/2018 I bought three lighters, but they never arrived. I thought it was some mistake, so I bought it again, but I looked at the status of the order and saw that it had been canceled. I do not know if they charged me, and they did not give me any satisfaction by email.