DutyfreedepotReviews of dutyfreedepot.com

Was informed my order would arrive within 21 days but this time scale has been and passed and as yet still no order. Have emailed but not received a reply.

Hello, It's been over 40 days since I placed an order as a first time buyer. Tried to contact them after 21 days lapsed but absolutely no luck. Haven't received my order as of now. Seems like £41 was a bad gamble. Never again. JT

This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency. I received 2 cartons of Marlboro Red cigarettes from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this! I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE! I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me and countless unsuspecting customers to the toxic cocktail of chemicals and compounds present in their illegal counterfeit cigarettes manufactured in underground Chinese workshops, and with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes. And I have been devastated by the discovery! I've also begun to experience some health issues recently that I strongly suspect may be related to the use of contraband products sold by this dishonest "company". If you buy anything from this company, you are simply promoting poison cigarettes and international gangsterism. DO NOT BUY ANYTHING FROM DUTYFREEDEPOT.COM! They only sell dangerous contraband!"

While they were quick to respond when I first ordered, I had come to an ultimate decision to cancel my order before I confirmed payment. I tried multiple times by email to get in contact with them, but I have yet to receive a response after several days. I thought they'd contact me back immediately like many people here said they do, but I was just let down even more with each passing day.

"Very satisfied of your service, prompt assistance and services. Keep up the nice work! George

I've ordered several times without incident, but my last order (lost in transit) was the company's opportunity to show who they were and what they were about. Polite communications and a prompt resend of my order was their response...a headache-free experience in an era when customer service is at best a hit-and-miss proposition. All around a very good and satisfying experience--I'll be back.

Excellent prices and excellent customer service. Need I say more? Get in touch with Taylor for the best customer service experience.

I've only emailed Duty Free Depot on two occasions but I always receive an immediate response even though it may be a weekend. On top of that, they follow up and are true to their word. I highly recommend this company. L.C.