Have been with DFD for 2 1/2 years. Only a couple of minor snags. Customer service is great. Dealt with any problems quickly. Thanks again and kudos to all customers service people.
Response from DutyfreedepotNov 16, 2016
Hey Momsden,
We're always here to help with any problem that may arise with an order.
We will always to try to resolve problems as best and as quickly as possible.
Thank you for your great feedback.
Best regards,
Daniel
Customer Support Manager
SP
Sara P.
great service
Just to say a very big thankyou for finally sorting out my delivery. My first order didn't arrive but after reshipping it arrived safely. Great company
Response from DutyfreedepotNov 16, 2016
Hey Sara,
I'm happy to hear that our support team was able to assist you when your order ran in to a problem.
Thank you for your great feedback!
Best regards,
Daniel
Customer Support Manager
MI
Mike
fast and very easy
I bought few item from DFD first time
Very easy process and delivery with 12 days without problem.
Response from DutyfreedepotNov 14, 2016
Hey Mike,
Thank you for your great feedback!
Best regards,
Daniel
Customer Support Manager
CN
Charles N.
Years of Great Experiences
I have been a customer of DFD for over 10 years. Their customer service and support are second to none. I look forward to another 10 years.
Response from DutyfreedepotNov 14, 2016
Hey Charles,
Thank you for your kind feedback.
We're always here to help.
Best regards,
Daniel
Customer Support Manager
RO
roberthendry
Great Service
Allen has always done me right on all my orders. They shipped out on time There was one time customs stops order but Allen took good care of it.
Thank you Allen
Response from DutyfreedepotNov 8, 2016
Hey Robert,
Thank you for your feedback!
Best regards,
Daniel
Customer Support Manager
BW
Bwlch359
Good experience
I have ordered from this company maybe 20 times. I have had a couple of glitches where part of my order didn't arrive, but I e-mailed them and they sent a replacement order. I don't know if it was a problem with customs or the Post Office, however most of the time i have had no problems, and besides, they are the only company that carries my brand.
Response from DutyfreedepotNov 1, 2016
Hey Bwlch359,
I'm happy to hear that you received help when you needed it and the replacements arrived.
We will always make sure your order is received as quickly and as problem free as possible.
Thank you for your great feedback.
Best regards,
Daniel
Customer Support Manager
LA
larry
Never a problem
I have been a customer of Dutyfreedepot for more than ten years. I have received every order on time, and with no problems. They respond quickly to emails. Also, unlike other similar websites, this one has a telephone contact, and someone actually answers! If you want cheaper cigarettes, this is the place to go.
Response from DutyfreedepotNov 1, 2016
Hey Larry,
Thank you for the great feedback.
We're always here to help.
Best regards,
Daniel
Customer Support Manager
AD
Adrian D.
Don't buy from them
bunch of thugs. purchased on August 15, 2016 2 cartoons, never received them. the tracking number shows the cigarettes being shiped from NY to Israel. they might have a mafia in palce shipping goods from US to Israel and back. no replies to messages, no phones are working, no one to get in touch with lost $94 but I will go after these thugs. no wonder they don't accept cards!
They promissed to refund the money! 11 or 12 days apssed an no money in my back account. It took them couple of days to take the money from my back account! Come to wonder about the businss ethic of this company.
Response from DutyfreedepotOct 19, 2016
Adian,
I'm sorry to hear you have not received your order.
You sent us an email about your missing your order on 10/10 and another on 10/12, and we responded on 10/13 offering a reshipment of the missing items as we could see that your package did not arrive and may have been mishandled and lost by the USPS. You did not and still have not responded to our response. Note we clearly state it can take up to 72 hours for a reply and also note you received a response within that time frame.
This is the only communication you have had with our company.and in your complaint you made some benign threats that were completely unnecessary and uncalled for.
We have no problem with customers leaving us feedback whether it's good, or bad as in your case as long as it is legitimate but, to call us thugs and other things of that nature does not help us as a company find problems we may have and correct them, nor does it help you as a customer resolve your legitimate order issue.
In any case, due to the fact that you have not received your order, and due to the fact that you have written what you have written in your two emails to us and in your review, I can clearly see you no longer wish to work with our company so we will issue a full refund for your order. Note that due to the fact that you behaved in such an egregious manner, your DFD account will be permanently closed.
Feedback / Reviews are intended to help consumers get an accurate picture of the company / product they are interested in ordering from and, to help companies find problems they may not know they have. Your feedback does neither of those things and in all honesty, it does not help anyone, including yourself.
From,
Daniel
Customer Support Manager
