Jacqui Mchale R.
Partial delivery
I Have ordered 4 or 5 times with this company...first one took a while but since then they have been fine fast delivery. Until now..my order has been seized by customs 8 sleeves..problem now is i am running out of my order that i did receive im owed 1600 cigarettes i dont really want to re order again. E mailed a few times but no reply...must admit i have e mailed them many times and have never had a reply. Will see how i get on and update.
Response from DutyfreedepotOct 18, 2016
Jacqui, I am sorry to hear you are having problems with receiving part of your order to the UK. As far as customs is concerned like any tobacco company, we have some problems with them here and there as we ship alcohol and tobacco products, not books or DVD's. As we know there may be a few bumps along the road for some, we offer things like insurance which guarantees you a refund if the items are not received (for any reason) or damaged. We also reship or offer compensation for missing items. Note you sent your last email to us yesterday (10/17) and we have responded to it today (10/18). If you send us an email, please allow a little bit of time for a response. Also note we have responded to all of your emails. If you do not see a response from us, please check your spam folder. If you need immediate assistance, you can always call our US toll free number during operation hours. Our US toll free number is 1800-865-7043. You can rest assured we will do everything we can to ensure you receive the rest of your order as quickly and trouble free as possible. Thank you for your feedback. Best regards, Daniel Customer Support Manager