Dave W.
Received the wrong product!
I ordered three bottles of Jack Daniels Single Select. What arrived was a different Jack Daniels. It has been three weeks and they have not responded to my complaint, I am disputing with Visa. I recommend only using a credit card with this company! I collect Jack Daniels. I have a collection worth over $20,000. I know Jack Daniels! What I ordered off of the picture on their website and what I received are two different bottles. I have a bill for $208 for three bottles of Jack that I don't need. They never responded to my complaint until they read my negative review, they never offered a solution. I contacted Vida and disputed the charge. I have asked in writing twice for them to send call tags so the items can be returned. They have taken what I believe is a bait and switch scam and taken it to a level it should never have gone. Proper customer service and the problem would have been resolved. You want to threaten legal action, bring it on! You do not know who you have picked a fight with. It is now war!!!!
Response from DutyfreedepotJan 8, 2017
Dave, I'm sorry to hear you claim to have received the wrong product and have not received a response to your complaint. Please note we have responded to every complaint you have sent us promptly within our 72 hour response time frame. Now, after checking the images you sent us, we informed you that the product you received is the one you ordered. You ordered the Jack Daniels Silver Select, not the Jack Daniels Single Select (which you state in your review) and I believe this is where the confusion lies.. Note we do not carry the Jack Daniels Single Select and never have carried that item. We will stay in contact with you and see what we can do to help you with your order mistake. Now, we insist that you stop with the benign threats of disputing our charge (which would be a fraudulent financial action) as you receive the products you ordered.. We are willing to assist you with your order mistake but we cannot assist someone who threatens us and writes false reviews instead of speaking in a normal manner through the proper channels. In any case, we will call you within the next 24 - 48 hours and see what we can do to resolve your order issue. From, Daniel Customer Support Manager Dave, Enough with the fake outrage and theatrics. We did respond to your initial complaint but you did not respond, we have the records of the email complaints you sent us and all of our responses. You ordered 3 bottles of Jack Daniels Silver Select which was and still is stated on our site in large lettering to avoid confusion. The picture for the Jack Daniels Silver Select is a picture of Jack Daniels Silver Select. Your claim of "bait and switch" is not only out of context but it is down right false and slanderous. Not only this, but we clearly state the following in our terms of use. Packaging of the product: The packaging of the product could be different from the one shown on the site. Please take into account that due to the location where the product is manufactured, packaging can change periodically and according to local laws of that specific country. Now, you clearly made a mistake ordering as you have stated you wanted the "Jack Daniels Single Select" which we do not carry and never have carried. It's ok, mistakes happen and we will do what we can to help but, to continue stating falsehoods and slandering us is completely uncalled for. If you have disputed our charge we will respond in the appropriate manner to your fraudulent financial action as we will not be bullied around. I can see there is no point taking this conversation further then it has gone. I can see by what you have written here in this review and in the emails with our company, that this conversation will go no where and will break down in to further absurd accusations of "bait and switch" (which is clearly absurd as you were the one that made a mistake and ordered the wrong item even though it is clearly labeled and there was no "bait" nor was there any "switch") and other ridiculous accusations that simply do not deserve a response as they are blatantly false and twisted to fit your narrative. From, Daniel Customer Support Manager