Dutch VetReviews of dutch.com

Easy and affordable. I like being able to see a vet in the comfort of my own home.

It took a few vet visits to find a vet that I really liked and was attentive to my concerns. I can see great value on the service Dutch provide. My only complain is that you can only schedule one appointment at a time and there is almost never appointments available same day.

My dog had a heart condition that was being managed, but ultimately would prove fatal. My primary objective when I obtained a membership in October 2025 was to obtain meds and have a vet to consult when things got tough. Since I knew there was nothing to be done, I did not want to stress my girl by traveling to the ER. From October til April or May, despite being enrolled in autoship, I would constantly have to ask for meds to ship before I ran out. They charged me $20 for rush shipping, but the package just came in the regular mail, and as I would learn, in the same amount of time as regular shipping. In the spring, they began adding a $7 processing charge to every refill, and shipping every other week. I received 5 refills in 6 weeks. I did not complain about any of this. I just kept accepting the meds and paying. Around July 1st, I requested my first appt since my initial consult in October. I was unable get an appointment for five days despite explaining i just needed some reassurance. Over the next five days I was spammed by so many AI emails and texts, but couldn't even chat with a person. I tracked down the vet I had originally consulted with and drove 90 miles to her real office. When Dutch spammed me to confirm my appt, I let them know that I couldnt wait for 5 days and would have to explore other options. I also cancelled the appt on their app. I was charged $25 for cancelling and I still didn't complain. They had been double autoshipping 2/3 of her prescriptions, but the third one I almost ran out of because her vet increased the dosage. They told me I would have to make an appointment with a vet to refill it. Please understand the vet she was seeing in real life and the vet that prescribed via Dutch was the same person and not the problem. So my dog died, I cancelled Dutch, I told them how disappointing it was to find out in crisis that the service I paid for did not exist. I thought I moved on. Yesterday, Dutch charged me $105 to refill my dead dog's meds, and then they emailed me. Usually I am spammed with email, that the refill is upcoming, it is processing, etc. No notification until after it shipped and charged me. I sent Dutch an email asking them how much longer than were going to continue taking advantage of me? Received a typical reply about how my feedback is important, but no confirmation or acknowledgement that my account was cancelled. I checked their website. Auto renew is turned off of my account. There is no way to remove my saved payments methods, no option to cancel immediately, and they still have more meds scheduled to ship. If this was really a misunderstanding instead of deliberate exploitation of vulnerable people, they may have address my issues instead of offering me as discounted renewal and referral incentives. I am truly disgusted. I would hate to see anyone view Dutch as a back up resource in a crisis-sort of like a hospice telehealth- only to find out at the worst possible time that 24/7 means sometime this week, and to be advised reporting a dead animal does not stop them from shipping meds, and of course, none of this is refundable. To recap, $139 membership fee, $7 added to each prescription, $25 cancellation fee- With the exception of the initial consult, all of my interactions were trying to obtain services. This service did not make the process easier or more convenient, instead it added to an already stressful time, as well as nickel and diming me, and I have no idea how to make it stop.

Had a vet appointment the same day I signed up. The vet was thorough and explained everything in detail. Medication was mailed directly to my house. Will definitely utilize again.

On-time visit Quick easy access to zoom call Easy to navigate app Appreciate to ease of not having to get my dog into the vets office. Highly recommend

Fast convenient service and much more affordable than the typical vet visit.

The best care! Sometimes it takes a while to get to the vet. For simple appointments (flea and tick) medications it was a snap. From your own home. The draw back would be waiting for prescriptions to come in. If we could get a script that we could take to petco/petsmart or something for a same day fill that would be awesome. Other than that 100% love Dutch.

A very quick appointment was scheduled within 24 hours by a very kind customer service rep. Scheduled with an awesome and very intelligent and professional doctor. She understood my issue immediately and set up a perfect treatment plan. I wish I would've called sooner. I went from stressing out to being at ease in 10 minutes. Thank you Dutch!