Dutch VetReviews of dutch.com

After seeing the good reviews I figured I’d give it a shot. My dog has been dealing with some skin issues and I was really looking forward to her being prescribed a strong topical or oral prescription. I’d made a point to tell the vet I have tried NUMEROUS otc items with no success. The vet said that they would prescribe some stuff after the call and I’d see it in my profile and then I approve or deny the items. Ok, great! Well things turned out not so great. I take a look after the call and see that every item they prescribed is otc. Not only that but the vet threw in items to treat tear stains when I never mentioned my dog having them (she never has) and the prices were ridiculous. Every item listed I could get a better product off Amazon for the same price, half the price, and even a third of the price! I also learned that the shipping process is not quick. But Amazon? I can get those items next day. Even Chewy would be quicker. Honestly, I would like to rate two stars but I’m not sure if I just had bad luck with the one vet I saw so I don’t want to speak for others and say this service is a complete waste. There may be vets that actually listen and are helpful. Sadly, I did not get one of them.

Very responsive & helpful. Great price to take care of your pet when money is tight. Caring about your pets needs.

I had an appointment at 430 am. The vet never showed up. No phone call. No email. No text. I waited on the meeting for 30 minutes and nothing

Was great to be able to quickly chat with a vet about Oliver. Saved me from a huge unnecessary vet bill and I do not have to worry about stressing him out going to the vet. Happy I found this new service

Excellent! When I first contacted Dutch, my puppy had scratched himself bald on his right side. It looked as though he had mange. He was diagnosed as having seasonal allergies. The mousse shampoo that we were recommended had his fur growing back after ONE use.

I signed up for Dutch because my dog was having an issue and the er vets are 20 miles away (it was Saturday morning 0430) I signed up, paid and then was told I could not speak with a doc until 1130 that morning. I ended up driving there and paying $173, now Dutch won't refund my $19 because no refunds. I didn't use the service.

Waste of time. Beware.  I signed up to use the service during the pandemic.  I tried to do the health assessment multiple times but link was broken.  Website routed me to pick an appointment time; at that appointment, vet told me he was not in my state and could not treat.  He said he would reroute me to another vet and noted that multiple clients have been put on his schedule that he could not treat due to wrong state scheduling problem.  It took several days of me following up with Dutch for customer service to finally fix a system wide  "bug" in the health assessment and I was then told to reschedule.  I filled out form, rescheduled and got a message from the next vet I scheduled with telling me I was again not in their state and to please reschedule again with a vet in my state.  Their scheduling system doesn't give the option to pick a vet by state (like Vetster does).  I asked on customer service how I can schedule to a vet in my state and received an automated response saying "vets have reviewed your records and cannot treat your dog".  I am still awaiting my $19 refund.  Very poorly run, stole my $19, no helpful communication from customer service.  Now using Vetster which is well run, gives you a vet in your state during scheduling, and none of this run around.  AVOID!!! ------------- In response to the company's response below that my dog was not a good candidate to treat... The first vet from the wrong state I was scheduled with said my dog was a perfect candidate that can be treated with minor adjustment of medications, and he would pass me along to another vet in my state who would easily be able to adjust medications. After again being scheduled with the wrong vet, I sent customer service my feedback that their platform doesn't work and then received their "decline to treat email". frustrating experience.

Though the dr was professional and friendly. I was told to take my dog to a therapist. I chose Dutch because I thought they could help with my dog's severe anxiety and from reading reviews. What is seemed like to me was they charge you $19 for a video consult just to make money.