Dutch VetReviews of dutch.com

It has been 11 days since my pet's medication order shipped and I still haven't received it. I believe it is lost and in this extreme Florida heat it will be unusable. I have emailed and called Dutch with no response. The amount of time that it takes to get necessary medications from Dutch is far too long, even when it ships promptly, and they will not give you a prescription - you are forced to purchase through them. Edit: after 3 days of calling and emailing I finally reached someone, but by that time USPS had my package back on track for delivery. I was told, after being in transit for almost 2 weeks in over 100 degrees heat indexes, that they may be able to refund me, but I had to take pictures of the product. What I received was a note from USPS stating that the package was damaged & disposed of because it is toxic, which fortunately allowed me to get a refund. Also, when I signed up I was told that I had to fill my prescriptions through Dutch, although they would price match (except for Chewy). They are not as innocent as they sound in their reply.

Already worth the membership cost. The cost is less than it would have been to get all the animals in and we’ve had multiple visits. They send a bunch of reminders. Care was easy and ordering meds was easy too

Had a good experience with the vet she was friendly. She was informative and she got us what we needed really quickly thank you so much.

It was great except I had to leave a review to get to my prescription

The vet was friendly and helpful. The appointment was on time and thorough. The cost is very affordable. It was less for a year of care then one visit to the local vet.

I think this is a lovely option for uses that do not require less than 4 day time frames. I called in for a suspected kennel cough due to my local vet being booked out and had a lovely chat with the vet. They prescribed pills to aid with the cough on 8/14, the soonest it could be shipped to my home is 8/17 (still have not arrived as of afternoon of 8/17). I followed up with the vet as his cough started to produce and he had some slight thick snot. They prescribed antibiotics for since it was not emergent but progressively getting worse. It was called in and the transfer request for a local pharmacy was made on 8/16. I called on 8/17 to see if we could expedite the transfer request as the pharmacy has not received the prescription. The support center staff was incredibly rude, making no attempt to see if we could expedite having the script sent to a local pharmacy and said if I had an immediate issue I should have went to a local vet as they have a 3-day processing window to transfer the script. Which is stupid in 2026, most likely a ploy to have you use their pharmacy even though it takes multiple days to be shipped to you. That is fine for preventative care, but not when there is a suspected infection involved. Per the recommendation of the call center staff, I will not be using Dutch for much other than flea and tick renewals.

Helpful honest quick directly addressed issue professional and kind

Great experience. No stressful waiting room or pushing unnecessary procedures! LOVE.