Dutch VetReviews of dutch.com

This company has been a wonderful experience for myself and my animals. I have been very happy with how easy the process is.

Great costumer service

I got home from vacation on a Saturday afternoon and I was able to get an appointment on Sunday in the AM. The doctor was quick to diagnosis the issue my pup was having and within a week I was able to start treating him. Only after 3 days of meds I saw an improvement to my pup. So thankful for a service like this since it is very difficult to get my pup into a regular vet. He has high anxiety and I have to medicate him in order to get him into the vet which is stressful for my pup. I highly recommend this service to others❤️

This is a great service for anyone with furry friends! I had the pleasure of meeting Dr. Rebecca Boncheck and she did a full screening of my dog and prescribed RX in no time at all. It was wonderful and we never had to leave the house! No stress for me or Abby! ( my golden) thank you for a great experience!

The vet i spoke to was very helpful and they were quick to respond.

I love the idea of online veterinarian. Cost affective and the process was quick and easy. I have referred my friends and family. My go to veterinarian.

Horrible service. Communication is very poor, only contact is through patient portal which takes days to respond. My dog needed a medication their pharmacy didn’t carry so a prescription needed to be sent to a different vet pharmacy. I tried for 6 months to get this accomplished with no success. I continuously messaged them only to receive, “ we will look into it”. Never took care of it. When I canceled my subscription and explained why I was discontinuing their services I received an automatic response thanking me for using them and how would I rate their response. Tried to leave a review on the website but no where can you do that. Not sure where all the 5 star reviews came from because I would never recommend them. Don’t waste your money.

The vet visit was set up quickly after I made an account. The vet, Dr. Skelton, was friendly and professional and knowledgeable and gave me great advice for my pet. He went over the treatment plan and sent a message the next day but the treatment plan differed from what we discussed. I waited two more days for a treatment plan or prescriptions to show up somewhere but nothing happened. The prescriptions aren't even available through Dutch, and no one ever told me that until I asked and was told they were sent to a separate unrelated pharmacy company. I waited another day to hear from Dutch customer service who told me to call that company to inquire about the prescriptions. I am now days out from the appointment- originally booked due to what I thought was the ability to get my pet treated quickly and easily- and I still have ZERO information over at the other pharmacy company despite calling them (they have no idea who Dutch is, who I am, what my rx are because the vet/Dutch has not contacted them at all yet apparently). Dutch seriously lacks transparency. I have no idea what is going on right now and all of this could have been easily avoided if Dutch or the vet could have simply explained the process or it was at all included in the FAQ's that they outsource to another pharmacy that you have to sign up for! I am really frustrated at this point and hope by early next week someone can tell me what is going on with the medications my pet needs or else I will dispute the charge with my bank as clearly fraudulent.